kbthwack

Im glad that we have a server team to handle the physical to virtual challenge.

One of our CRAC units lost power and our server room started to heat up fast. I sent one of our employees to grab some exhaust fans to help keep things cool. We set up the fans and things cooled down a bit. I advised the same employee to grab any other fans he could find and to place them near the other servers to further…

No bones about it... you will win something eventually!

I hope their mouse survived

I may be confused, but the amount of tickets are even for both assets. Anyone else have this problem?

Im glad that I found Thwack after we started using SW products. The amount of information available and the way it is presented is invaluable.

We use both, but use application replication mostly.

Without standards, it makes it very difficult to troubleshoot sometimes. We recently audited our infrastructure and found that there were a lack of standards amongst our servers and network devices. SOPs have being created and a lot of clean up is required, all of which could have been prevented if we stuck to our…

Awesome post. Thanks for the insight.

Squinsey brought up a good point. They should do one for the customer portal.

Woohoo...tis a happy Friday! Thanks for the awesome missions!

We could definitely use some work flows to help alleviate common issues that our help desk regularly handles.

30-60 days for online access, offline one year

No BYOD on our network. You have to request a laptop/mobile device that is approved and setup by our dekstop team (latest image/AV/etc.) Outside contractors have access to the wireless network after their devices have been inspected by our desktop team.

It takes a little bit for them to tally and apply the points. Check back the first week of next month.

Avoiding "fires" in the first place is definitely key. If you're able to predict when a fire might start, you can be well ahead of the game.

We use them mostly for organizational purposes and for alerting.

Raises hand as well. I think the automated process would definitely improve customer service.

We had a horrible case of tool sprawl. Our network admins were spread out and all had a different preference of network tool. We combined to a single unit and determined that it was not advantageous, let alone cost effective, to maintain multiple tools that were only being partially utilized. We turned to Solarwinds to…

Oh god, you should not have pointed that out...

Do you account for spaces when filling out the secret phrase?

Awesome article with lots of great information.

Considering the considerable amount of consideration that you have to consider, I suggest that you just consider about considering.

NPM definitely makes it easier to be proactive

Great topic. Finger pointing is all too familiar.

Is there any way to check for the correct answers on the questions? The wording for the question on Thursday May 15th was a little misleading and I would like to know what the correct answer is.

Its in there. Just keep looking for the three letter word.

If thats the case, the secret phrase sheet formatting just isnt right and it bugs my OCD.

Yes, I was pulling my hair out. I finally figured out the one answer I couldnt find during an "ah-ha" moment while talking with a coworker.

To make it interesting. Hint: one of the answers was not located in the hint document. Think outside the box.