kbolds

DanielleH​ I just had the same issue! Can I get it reset?

Yeah, not sure why it would be happening all of a sudden, but that sounds like a good place to start.

Nice!

trainwizard​

Are you looking under "My Tickets" or "Group Tickets"? Is it possible you have your filter set?

Vote on my poll and maybe they'll update the app to make it easier to use.

I haven't seen this feature, but you might want to suggest it as a possible add.

Vote on my poll and maybe they'll add some new features and update the app!

I believe your landing page with web help desk would just be the subdomain added to your domain address. At least that's how ours is set up. https://helpdesk.MYWEBSITE.com

You should be able to set request types to auto-assign to a specific lead tech.

The way that we have it set up, we have three groups in tiers: Level 1, Level 2, Manager. The techs are all assigned in Level 1, but then the ticket can be escalated to its appropriate category by any tech. Hope that helps!

Is there a reason you don't want your techs seeing assets from the other locations? You can search Assets by Location and see what you're asking for that way, but it won't prohibit them from seeing other assets if they search for them.

I don't think this feature exists, but that would be a great add.

Vote on my poll and maybe they'll add some new features and update the app!