justin.gray

The only workaround that we've come up with for that is to create custom fields (Ticket > Ticket Custom Fields), make those required fields and then assign those fields to each ticket. Not a very good solution, but I found no other way to do it.

Sounds like an issue for support. In our environment if we attempt to manually create an account with an email that is already in use we're unable: "This primary e-mail address has already been registered by another Client. Please choose another." We are using LDAP, so it may behave differently if not using LDAP... You…

There was a good workaround provided in a previous discussion here: Permission to Share Quick Tickets