jsumaj

Please make sure you have Alerts enabled for Ticket Status as well.

in Priority Types & Alerts not generating e-mails Comment by jsumaj August 2013

Scott, The issue with adding tech notes to tickets via API has been fixed in recent hotfix. Feel free to download it from http://downloads.solarwinds.com/solarwinds/Release/HotFix/WHD-v12.0.0-HotFix1-FB244298.zip It's applicable on WHD v12.0.0 Thanks, Jozef

in Issue adding notes to tickets using the REST API Comment by jsumaj June 2013

Hello Dennis, This can be achieved by enabling the 'Client Reminders' option in your 'Pending' Status Type settings (Under Setup > Tickets > Status Types) Intervals for those reminders can be set on Priority Types Details page. Hope this helps! Regards, Jozef

in How-to: send a notification to the client when a ticket is "pending" Comment by jsumaj August 2013

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