jpike

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  • Thanks for the suggestion Bill! With these recipients all being external it seems a little different. You're answer did help me go down a different train of thought. Much appreciated!
    in Client email addresses Comment by jpike March 2013
  • Sorry to bring up and old post but I'm searching for answers before asking the community for questions. I'm attempting to change the order of the columns in my Tabular Universal Device Poller table. I understand from previous posts the column order is arranged by the ordering of the OID in the MIB but I'm finding this to…
    in UnDP Columns Display Comment by jpike August 2013
  • There is the ability to X out of certain boxes (Dates, Details, Notes, etc.). I would say I almost never use the Scheduled Date options but other than that everything on the tech ticket page is completely useful information. Are their specific fields that you're trying to remove or just trying to ascetically change the way…
    in Custom Ticket View Comment by jpike August 2013
  • I haven't found a way to do this yet either. I believe it will be added in an upcoming WHD update.
    in Solarwinds NPM and Web Help Desk Integration - Location Fields Comment by jpike April 2014
  • I upgraded to WHD version 12 and continued using the WHD mobile app with no issues. What troubleshooting have you done so far?
    in WHD v.12 and mobile app Comment by jpike July 2013
  • I've been looking for this for a while and I don't see this being possible within the GUI options.
    in Dashboard Content for version 11.0.3 Comment by jpike March 2013
  • We setup a DMZ and setup destination NAT and source address filtering. We force HTTPS and encrypt the data from the webserver to our ms sql server within the DMZ. It feels overkill but it was really fun to setup!
    in Does anyone have a hardening guides for the webhelpdesk product before putting live on the internet? Comment by jpike April 2014
  • Hey Acorit, Have you made any progress with this issue?
    in Can't log in Comment by jpike March 2013
  • The general feeling I got after using the mobile app for 6 months was that Solarwinds wasn't going to fully support it. I have made this assumption so I could be wrong but I haven't read much about WHD app updates. Solarwinds is a top notch company with extremely smart teams of people but as WHD was an acquisition I…
    in IPhone App suddenly going crazy Comment by jpike December 2013
  • Thanks for moving this to Thwack! I'm a Solarwinds Orion, NPM, and WHD user and having the discussions all in one place is going to be super helpful. Looking forward to being part of this community going forward.
    in Welcome to the Web Help Desk space on thwack! Comment by jpike March 2013
  • Hi Dennis, Under processes, Action Rule, New Rule, Criteria see if the following settings are what you're looking to accomplish. Tickets matching ALL of these conditions: Date > Due > within the next > 12 > Business Hr(s). Actions Send E-Mail. Please let me know if I can help any further. Good luck!
    in Action rules to apply on a timely base, not ticket base Comment by jpike August 2013
  • Letting setting up Solarwinds Integration with WHD I'm seeing that it leaves much to be desired. It could be that I'm not using the correctly but so far NPM is creating tickets that just state "Alert me when a node goes down" but doesn't identify the node that is causing the alert to be triggered. I see better WHD and NPM…
    in Ideas for integrating Web Help Desk, Network Performance Monitor, and Alert Central Comment by jpike March 2014
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