jonathanswift

Case # 00229309 - When trying to install VMAN additional collector/poller get message that unable to contact primary Orion ServerSo what happened was that I was thinking of upgrading to the latest - I like to run the installer a few days beforehand so that I know it has made it through the pre-upgrade checks ok. However,…

Ah, spoke too spoon. Following the upgrade Screen Personalisations don't work any more - I can't see widgets. Also, on the Virtualisation Summary screen my custom query list has gone - wiped out by the upgrade. I'd check things and let you know about some of the things you've got wrong and which don't work but the last…

NOTE. Reporting also no longer works - you don't get the list of objects to select, i.e. create a report with a table. I'd have to recommend steering clear of upgrades right now. I was pushing mine before our change control freeze tomorrow, but wish I hadn't bothered now. I can see I will be on the phone to Solarwinds for…

Ok, so tried with Chrome and those features are working. It's a bit ridiculous since I logged 00119529 which I later closed because support didn't appear interested. In that older ticket I had these same problems with Chrome, so I switched to using IE, Firefox and Edge. Now those browsers don't appear to work but Chrome…

We paid for this feature in Solarwinds Virtualization Manager appliance, but it hasn't been transferred over to VMAN Orion yet, and it has to be. We paid for it, and if you have not transferred it we should see a reduction in the maintenance costs for Virfualization Manager. We won't be buying SCM because we've already…

definitely, polling by WMI appears to be causing a lot of traffic, now that we've moved to Azure some of this network traffic costs us as our pollers are in Azure.

And me, why hasn't this been actioned yet? It's a vital additional. We'll never give up Network Atlas at this rate, Network Team use connecting lines all the time when metrics are not available, many logical diagrams have connecting lines but not metrics. This is an essential.

Thanks. Going back to the centralised upgrades, I have now upgraded to; Orion Platform 2018.4, NCM 7.9, NPM 12.4, DPAIM 11.1.1, NTA 4.5.0, VMAN 8.3.1, SAM 6.7.1, NetPath 1.1.4 using centralised upgrades and everything appears to have gone through ok. This is a very significant enhancement to deployment. I have the primary…

Diagnostic files uploaded. However, it does work in Chrome. If you were a Chrome-only environment then no problem, but since users tend to use a variety of different browsers it's an issue. Some environments won't even allow Chrome or Firefox but insist on users using IE as a corporate standard, to take advantage of…

We had used time-travel and expected it to be in VMAN Orion, nobody said that when you give up the appliance and move to VMAN Orion that part of the functionality which you had previously had would be carved off and sold as an add-on additional product, and nobody would have expected functionality to be removed. You talk…

Support fixed this, I can confirm. 1- Locate VOLUME:\ProgramData\SolarWinds\Orion\WebResourceCache.xml 2- Cut this file to the desktop. 3- Open CMD as administrator 4- Type IISRESET 5- Press Enter 6- Login to the web console and try to add resources again. Now working on all browsers. The upgrade took the main…

It might be worth just going back a little and seeing what Solarwinds said as regards VMAN Time Travel, and Chargeback. Features Available in VMAN 8.2.1 (Orion) And this gave the impression that these features would be put in to the VMAN (Orion) product - they are Planned for Future Release. Based on this we expected they…

This is what I got from support, Solution 2 worked for me Solution 1: 1. Stop all the Solarwinds services. 2. Browse to the Orion installation path. By default, C:\Program Files (x86)\SolarWinds\Orion\ 3. Make a copy of ConfigurationWizard.exe.config and save it on another location.(Outside of the Orion installation path).…

I added a 2nd log drive of 100GB, so that's 2x 100GB, that didn't work, then I moved some disks around to expand the space a further 60GB, re-ran the maintenance, and this time it did work and used about 255GB of SQL log space, so just managed it. Rows went from 181m to around 1m. I am seeing the other errors in the log…

In /Orion/Admin/Details/Engines.aspx much later it is saying no database sync in 1113 minutes. This is a new APE, new name, new IP, in Azure, to replace on-prem. It was planned to build new pollers in Azure and migrate all the agents, we're decommissioning 4 data centers and moving everything to Azure. If you install a…

A little more info. It took some time before my ticket finally got assigned. The response to my ticket was disappointing - support simply reported what I knew I already had in terms of pollers, suggested I re-balance them, that was it. Never even mentioned SQL or the Solarwinds maintenance job. This problem occurred the…

What would be more useful is; a. notifications - I don't think I received anything from Solarwinds by email about this - I learned about it from my colleagues who got told by various vendors they use. This is really poor, the technical contact on the account should always have emails about new updates, patches, etc. b.…

The issue is still on-going and Solarwinds hasn't been able to get a work-around so far. So I have 2x 100GB SQL log drives and they are usually only a few % in use, and our main database is about 239GB with 63GB free. It's kind of weird because I seem to remember this being about 90GB with around 20GB of free space, but…

None of which made any difference. 

None of that appears relevant, when you follow the article through it's talking about updates issues in 2014 !

That's right, it is clear ... now. That article has been changed. For example they have added the related product field, and added the version numbers - those were not there before, so whilst it's clear now, it wasn't before.

plus optional (I always take the optionals too) KB3179574.

What's quite weird is that the article refers to other sites, so I select the relevant part for Windows 2012 R2 and then it says This update is released on September 2, 2014. ^ Huh???? This is ancient stuff, our Solarwinds servers are fully patched !!!! If this was released in 2014 it would have been applied in 2015 when I…

As support articles go that is a pretty bad example of one - it's got no date (to place it in time), nor any details of what versions of SAM it relates to. We have the very latest SAM so you would think it would have been fixed in that version - hence if they said this article relates to SAM 6.2.4, and an expected fix is…

Re-ran the installer and it says the current version of NPM is 12.3 HF1, so all good.

If you note my post - I already have 6.2.4 - it started after I upgraded from 6.2.3 to 6.2.4 - although we also went to NPM 12. Upgrading introduced it, didn't solve it. But if others are getting it on previous versions then perhaps it isn't Solarwinds software, but perhaps .Net Framework, microsoft patches, browser…

FInal Point. I did look on the Additional Poller, which wasn't correctly polling this node. The poller is in Redhill, Surrey, UK. It is polling a device in Columbia, South Carolina, US. The additional poller shows it has NCM 7.8, NPM 12.3 HF 1, NTA 4.4 HF 1, SAM 6.7 and VMAN 8.3. Primary poller (from the bottom of the web…

So just to update, running the migration wizard this time went through ok, and it's been running good for a week or so. Most hosts were absolutely fine - some polling VMware ESX hosts as ICMP, some as SMTP, but VMAN Orion is pulling ESX metrics just fine via the vCenters - BUT, I had to change the vCenters from agent…

In terms of Application Discovery not working, it fails because it could not install the NPCAP software. It downloads this from the NMAP.ORG website, as per their licensing arrangement - a commercial license for this product allows the OEM to embedd the installer within their application. I've found it is being blocked by…

What this also highlights is that your monitoring can look ok, but might not be. You can't rely on a green dot to indicate a device is actually polling, I've shown that to be wrong. I've proved that it can say up and connected and still not really be monitoring / collecting metrics and information. This needs to be…