joeybrown · Director, Product Management · ✭✭✭✭✭

Hi @"SM_MCC" , I know this is an old request but I was wondering if you were able to get the issue resolved? If not, I would recommend opening a ticket with our support team by emailing them at technicalsupport@solarwinds.com so we can look deeper into the issue. Your requester shouldnt be running. into an error when…

Hi @"captainyesterday" , I know this is an old question but hopefully I can help a little. You are correct that right now we only bring in the email address when we do Just In Time Provisioning (JIT) with Google SSO. What we have seen other Google Workplace companies do is have Google export the user list to something like…

Hi @"alexiahejnicki" , i know this is an old request but we do have a non supported Github that has a ruby script to do just this. It will allow you to mass send all users an activation email. github.com/.../Send Activation EmailsGitHub - Mass send activation emails To be able to do it via the UI would be a feature…

Hi @"MarcieBeau" , you would add these via our custom fields, custom forms, and dynamic form rules functionality. Here are a couple links that should help you. Dynamic Form Rules, Custom Fields and Custom Forms Tutorial Video SWSD Custom Fields Documentation SWSD Custom Forms Documentation SWSD Dynamic Form Rules…

Hi! I reached out to the product manager working on this to see where we stand. I will let you know here once I hear back. Sorry for the delay in response here!!

Yup, that will work! If you dont want to set the creation date to something in the past, you can just delete that whole column in your csv or just map it to Nothing in the field mapping. 

@"sleepykat" you are probably getting that message because the field is empty and if you are telling the system that there should be something there, by the mappings in the screenshot. This is the platform letting you know that it set the time and date to the current one because there either wasn't a value in that field or…

Sounds good! Thanks for the quick back and forth on this!

Even weirder if it was on already active service catalog items. Do you mind getting a ticket open with support, technicalsupport@solarwinds.com, if you see it again. They will want a har file of what is loading when you go to the page to see where the issue lives. Also include the url of the service request that is having…

Weird. Is it just happening on that one process or when it happens does it impact all your processes?

Hi @"DB75" , has this been resolved or are you still running into this issue?

Hi @"trstinson" , right now it is not possible to set one as the default but this is a great use case/feature request. I would recommend adding it to the feature request section of THWACK, SWSD Feature Requests

Hi @"bryants" , I just tested in my account and I am not seeing the same thing. I am able to click the download button and or right click on the image and it saved it as a pdf with no issues. I would recommend opening a ticket with our support team, technicalsupport@solarwinds.com, with a screen recording showing the…

Hi @"bhilgenkamp_2023" , at this time there is not a way to change the time it is sent. Is it getting lost in other communications because of the time its being sent?

Hi @"StanJarensky" , I can't spot what could be causing this issue. Can you please open a ticket to our support team by either emailing them at technicalsupport@solarwinds.com or by opening a ticket via your customer portal. Thanks, Joey

Hi @"jmleggattgtky" , yes this is totally possible within SWSD. There are a couple ways you can accomplish this: * Create email dropboxes for categories that have the default assignee set to queues. This will take the email sent to that dropbox and make sure its in the right category and assign it to the queue. With this,…

Hi @"acarter90" , this seems like a bug as it should not reopen the ticket even if the comment is coming in from email. Can you please open a ticket with our support team by either emailing them at technicalsupport@solarwinds.com or opening one via your customer portal. Thanks!

Hi @"SteveS21" , there isn't a way to adjust those fields on the ad-hoc change form but you can add additional fields via custom forms and dynamic form rules. Custom Forms Documentation Dynamic Form Rules Documentation You can hide, make editable, or not editable those default fields via the change catalog. I would…

Hi @"tnguyen2805" , hmmmm I am not sure. Best bet would be to open a ticket with our support team, technicalsupport@solarwinds.com, for us to dive into why you arent seeing all your devices. 

Hi! You are 100% on the right track here! 1. Yup, just have them stop forwarding the messages and probably have a auto reply that says, "Please go to {{portal link}} to submit a ticket. Your ticket was not successfully created." 2. Yes, they will be able to still respond to the emails coming out of SWSD in order to add…

@"JSaunders" I heard back! You will want to add a loop that increments the page, https://api.samanage.com/other_assets.json?per_page=100&page=X. The per_page=100 will help you make less calls because you will be pulling more then the default 25 and the page=X will loop the script until it reaches the end. Hope that helps…

Hi @"JSaunders" , not going to lie, I am not the best to be answering this but I know some people who might have the answer. I know it has to do with pagination but how to call that in the script is where I am lost too. I reached out to some people on my side and will update you here when I hear back!

 @"KurtW" funny you ask, we have it slated to be released this Sunday (Jan 21, 2024) as long as there is nothing wrong with the release. Be on the look out for a post in our Newsroom when the release is complete. 

Hi @"amh-wbloomingdale" , we had some reprioritization on our end that pushed this out a little bit but we are now in the phase of submitting our end to Microsoft. Once we do that we will work with Microsoft on any fixes and then move to releasing it to production. I dont want to give hard timelines as it can take some…

Hi @"BBSupport22" , hope you had a good vacation and start of your new year! Please open a ticket with our support so we can track down why this is happening. The best way to get a ticket open with them is either via your SolarWinds customer portal or by emailing technicalsupport@solarwinds.com. Please send me the support…

Hi @"michael.faison" So I think the issue you are running into is two things: * Service catalog items and change catalog items do not support using custom forms, yet. * The change catalog does not support field logic like we support on the service catalog items. For number one, we have longer term plans to allow you to use…

Hi, Are you trying to use the same requester from the original service request as the requester for the incident? If so, you will just add {{requester}} to "name": "Incident Name", "requester": { "email": "{{reqeuster}}" }, That will pull the requester from the service request and make it also the requester for the…

Ok, so I got it to work in my test account. Sorry it took so long, I havent used JSON is a very long time! Here is what I used to get it to create a new incident: { "incident": { "name": "Incident Name", "requester": { "email": "{{yourinpurvariable}}" }, "priority": "Medium", "due_at": "Jan 01,2025", "site": { "name":…

Let me do some testing real quick and see if I can get it to work. 

Hi @"helpdesk_survivor" , if you use site_id and department_id, then we are expecting the id of the site and department. I will have to test and check with engineering but you should be able to pass site_name and department_name and that will allow you to match just on name. Give that a shot and I will try some testing on…