joeybrown · Director, Product Management · ✭✭✭✭✭

Totally agree! We are looking at ways to do this in a more streamlined approach so you can easily fire off already existing service catalog items for things like onboarding, offboarding, etc. Some of this is coming with the work we are doing in ESM which allows for better collaboration across the different service…

Hi @"dkiwak", you can add the Employee ID field on the user via custom fields, custom forms, and dynamic form rules. This and other custom fields will be displayed at the bottom of all the system fields. SWSD Custom Field, Custom Form, Dynamic Form Rules Documentation Let me know if this resolves this ask. 

Hi, if you are using the dropbox we provide as the reply email address then you should not be impacted when phase 2 is released. The only things to pay attention to is we will not allow the option to use Personalized Email Address if you do not authorize SWSD to send on your behalf. Historically, this feature would change…

@"havens1515" number and email are almost done in development and will get released soon! Telephone and URL are next and I think it's going to take a couple months for that and then we will follow with Regex support. Email and number are good to go besides being able to include them in searches, the team is working on that…

Hi, you should be able to do this now with custom forms, field logic, and dynamic forms. With field logic you can specify to hide fields from certain groups, users, etc and you can enable and disable those fields also. The way you would do this for a service catalog is to have a custom form that appends itself to the…

@"lectrogb" great questions!! Is the newly added administrator able to function? Yes, the new agent and or administrator will be able to work while you are working on the true up of licenses. Do I also require a license for Service Task User and Service Agent User (built-in) who have access or permission to do somethings…

Great idea and you aren't the only one requesting this be added to the field logic area. We are looking into how to make that possible. 

The new functionality will always be available for you to select and unselect which custom fields you want to search, filter, and sort on. The phased approach makes it so you aren't surprised by fields missing from filters, sorting and search when we roll into phase 2. Thanks for the feedback!

Starting a new thread here to ask the following: What if we were to give the end users the ability to select from a list of assets they are marked the owner/user of when creating the incident? This would allow them to say, "hey, this incident actually is about this asset." or "There is no asset that is apart of this…

Ahhhh, in the field logic area! Ok, I misunderstood and yes copy and paste isn't there yet. I will reopen this request! I'll blame me misreading that on my 14 month old son and no sleep. 

Hi everyone, I have been testing this more and it looks like whitelisting isnt the issue here and its more of what our rich text editor is able to do. The embedding we support now is purely for videos and not for iframe other items. I am working with engineering to figure out the best way to support this use case along…

Hi, thank you all for the feedback. Engineering is aware and working on a fix to make that button available when turning this feature on in labs. We will update the thread here once the fix is live. 

@"TimdelaRosa" I just looked and you are right that we don't present the ability to say Service Request or Incident in the conditions of a dynamic form. We'll have to look into adding it. In the meantime you can add the fields you want filled out by service agent users to any form that will be displayed for the category…

@"Lloyder" would something like skill based routing and capacity setting for each user help with this? The goal would be to assign skills to users so certain tickets assigned to them instead of others. On top of that we would allow you to say, User 1 can have 5 tickets assigned to them and User 2 can have 6 tickets. We may…

Hi yall, engineering let me know that it should be in all of your accounts now. Sorry for the delay!!

Hi Chuck, we did mentioned that while it is the top requested item, on THWACK, it is not the highest impact feature which is why it doesn't have the highest priority. We also mentioned that the UX team is working on this in the backlog but again not at the highest priority so it can get pushed if something with higher…

Hi, at the current moment, you can only create an API token with an administrator user. Once that token is generated, you can lower the user to have least privileges which will make the token only have access to what that user has access too. The token will always follow the permissions that the user its generated from…

Hi @"acarter90" , this is due to us needing to whitelist the ability to use Scribe. Can you please either DM me your support ticket or send it here so I can follow up with support and engineering to see if we can add this to our allowed streaming services. 

Hi, you can accomplish this today by redirecting all users directly to your SSO page when they navigate to your login page URL. The option is under Setup - Account Summary - Single Sign On. It's at the bottom of that page and is labeled "Redirect to the saml login page when logging into SolarWinds Service Desk by default"…

@"pabely" Sorry about that. I just got word that our documentation team needed to make a couple edits this morning and all the links should be live in about 45 minutes to 1 hour. 

hi @"calvinlee", please send this request to technicalsupport@solarwinds.com. We might be able to get engineering to quickly add it to the database of anti-viruses. 

Hi @"davidbrodz" , thanks for the feedback and sorry if you have been missing the multiple communications over the months about this. Like all features, when we release we post here on THWACK and in our release notes. The release was completed, as mentioned in both areas and also based on the dates communicated in this…

Perfect! Yeah, for sure going to keep this request open as a very valid request. 

Thanks everyone for the continued feedback. The engineering team is actively watching this post to apply changes to critical issues and log all the other design comments. Please continue to post here items that you see while using dark mode so we can address them! Thanks again!!

Hi @"tjanusz_proenergy", this is a valid request as we only support adding a domain at a time or an email address at at time. I do have one question, how often are you needing to update the block list in SWSD?

Hi @"lujoki", we have some really big things coming soon. We have been working on a new set of features, called dynamic forms and moving variables to custom fields, over the last year and half and have moved a lot of our bandwidth over the last couple months to wrapping it up for release. Once we get these two features…

@"asummers" I have no idea how I missed this comment. I think it was when me and my family had Covid, so it might have flown under the radar. Sorry about that. Yes, we have a couple engineerings working on the asset automations right now and one of the main use cases is the ability to say, "this computer hasn't updated in…

No hard date that we can communicate yet but we are aiming for the coming weeks to month. That timeframe can change based on any issues we find as we wrap up development. We will be posting to THWACK here soon with an overview of what to expect with the dynamic forms release. 

Hi, you should be able to have the VIP log in and turn off the email notifications just for their account. To do this, they would go to the user profile card in the top right corner, click on My Account, and then the Notifications tab. From there they can turn on or off any of the notification settings. I know that this…

Hey! Sorry, I was out sick for a week. The flu this year is no joke! Any field that is marked as unavailable will still be visible as a column. I completely agree that the additional of all the extra fields as columns has made the UX a little more difficult to use. We are looking at ways to resolve this in the…