jkoerber

To expand on this idea a little, yesterday, I wanted to get email addresses from clients who logged tickets and those who were CC'ed in tickets within the past year and was unable to find a feasible way to do this through TechHelp. Ours installation is limited to only displaying 300 tickets at a time. Fortunately, I was…

in Reporting on Clients Comment by jkoerber May 2015

I agree with the above comments. Also, knowing how many times a FAQ was viewed would be a great addition too.

in FAQ “Resolved My Problem” button Comment by jkoerber May 2015

This seems like an obvious feature that was missed.

in FAQS linked to multiple request types Comment by jkoerber May 2015

jkoerber

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