jjulien1

Hi Milan, Thanks so much for setting this up on a demo server. I didn't get a chance to look at it. I'm hoping it will still be available today. Thanks, Judy

Yes. I'm testing with 2 of my help desk staff. I switched their permissions to tech instead of admin. I even created a new tech permissions to play around with the different settings. The only one that worked was limit by tech group. However, it also limited the request types they could access which means I'd have to add…