jiri.tomek

Have you tried "passive mode" for FTP monitor? Error 500 can sometimes occur if firewall is not configured correctly and FTP is trying to use some blocked port. Using passive mode can solve this.

Hello scott, what type of component is it?

Hello Byron, eventID's are combined using "OR".

Hello Byron, there are two tables for two monitor types - APM_PortEvidence_Detail and APM_ProcessEvidence_Details. Process evidence is for process monitors (WMI and SNMP) and there is just [ErrorCode] column witch won't be much useful for you. All other monitors have records in APM_PortEvidence_Detail table and there is…

Hello Patriot, First error generally means that provided credentials were rejected by target machine. If you use domain, enter username as "domain\username". What component gives you this error? Your second error means that credentials that you use must be valid on target server AND on Orion server. Windows script monitor…

WPM does not have any "conditional evaluation" of text found on the page. IT can only check if specific string or image is there or not. You can't tell it to check if there is a number >= 50. If you have control over the page, one option would be to add some special text if the value exceeds the value 50 and let WPM check…

Hello, the real errors will be in AgentWorker log files. It look that transaction is not able to finish at all so it does not report success or failure. AgentWorker logs should tell more.

Scrolling is nothing from page point of view. It's just a presentation part for you. Entering text or any other page operation works on whole page no matter if you scrolled it or not. What error do you get? How does it fail? Does it fail in Recorder or just in Playback Player service?

This error means that Internet Explorer is stuck in "loading" state and doesn't finish page load. Because we don't get "ready" status from IE, we can't continue with playback. How often does it happen to you? Does it happen only once and then it works again or does it start happening and then it happens every poll for some…

Hello pirro, you can return part of log as "Message" field from script. This message is then stored with results and can be used in alerts through ${StatusOrErrorDescription} variable. Create alert for APM:Component and in Trigger Action add "Send E-mail/Page" and put ${StatusOrErrorDescription} somewhere in email text.…

Hello, do you refer to APM monitoring or general memory monitoring for Nodes? Where exactly is the memory usage number you are referring to on Orion web? What exactly are you monitoring? Specific process memory? Computer free memory using performance counter? In general, Orion uses SNMP to get computer free memory if…

Hello Byron, is it possible that mentioned process really had CPU spike during measurement? APM gets two measurements with 5 seconds delay between and compares them to get actual CPU usage. How often does this happen? Would it be possible to setup performance counter for specific process CPU to have some independent data…

Hello, events in this case are displayed incorrectly in UTC time. There is a hotfix for this issue and you should find it on your Customer Portal for download.

Hello Matt, Click on "Edit" button on "All Applications" resource. There are three grouping options. Set "Level 1" to "Application Template" and "Level 2" to "Node Name". If I understand you correctly that should do what you need.

Hello, this message means that WPM was not able to delete some files in "Temporary Internet Files" because those files were still locked by browser in WPM. It's usually not causing any issue and those files will be deleted later once their lock is released. If you don't see any issues in your transactions I would not care…

Hello sdoherty, do other monitors (for example process monitor) tests work? Does polling itself work for other monitors? If not, you may need to restart "SolarWinds Job Engine" and "SolarWinds Job Scheduler" services. I would also try to test HTTP UX monitor against some public page, for example google.com or so. If it…

Hello bharris, unfortunately this is not possible. WPM works with the page as displayed in browser, it does not offer access to source code of the page.

Hello, options are generated from current values in database. Not seeing "Down" means just that you don't have any "Down" items. You can still manually enter "Down" into field and it will work.

Hello, what monitor type do you use for this? If you need to check if port is open, use TCP port monitor. If you need to check validity of web page on that port, then use HTTP monitor.

Hello Andy, it's the process where actual playback runs. One process hosts one playback so we use multiple processes to increase playback capacity. If you have player on main poller it should have only 2 workers, not 10. But if you installed it manually and it's not out-of-the-box installation then it defaults to 10. You…

Hello David, by default WPM records only web-page related events. Custom keystrokes are not in this category. However, you can use "XY capture mode" (Edit->Toggle XY Capture mode). When you enable it, WPM records all keyboard events as well as most of mouse events. Give it a try. Just keep in mind that this mode does not…

Hello, that refers to supported browser for WPM Web Console - for the product UI. Recorder and Playes still uses IE only.

Hello Jim, if you don't have SAM or other product, what do you need newer Core for? Last WPM does not get benefit of newer Core anyway. Official way how to upgrade is to upgrade using products that ship the newer Core.

Hello, mentioned error suggests that there may be something wrong with applets that is not correctly handled. Error comes from internals of playback logic so I can't tell you more without having more data. Please open a support ticket so that we can get more information such as log files. Thanks

Hello, WPM clears out all cookies before each playback so currently you can't use cookie based authentication. This behavior is there to ensure that each playback starts with the same "fresh" state. But other effect is that it does not allow what you want to achieve.

Hello tbell52, APM has monitors for various mail scenarios but all those monitors send their own test message and then check for that particular message. They can't check for message specified by you. What you can do is use windows/linux script monitor. Many mail servers store incoming messages as single plaintext files.…

Hello Fred, if you install WPM on the same server (and the same database) as other SolarWinds products, it integrates into web console as a new tab same as SAM, NTA and most of other SolarWinds products. If you have any other questions, feel free to ask.

Hello Brendan, that error message does not necessarily mean that there is a proxy. WPM just guesses from some symptoms. One is if target page requests authentication but recording does not contain credentials for it. Is it possible that intermittently an authentication dialog pops up for that page? For example some…

Hello Jeff, you can rewrite this PS script into VB script which should be quite straightforward and then use it in Windows Script Monitor. Look at File Count monitor. You just need to add dynamic path logic and then test files write time. Or you can wait for APM 4.0 that has direct PowerShell scripts support.

If you open a transaction in Recorder you can use "Save As" to save it as a new instance. You can update some actions, like "text input", but not actions like "navigate to URL". If you need to update those you can try to export recording to a file, which is plain XML, and edit some values such as URL there. The import that…