Comments
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Hello, Lotus Domino mail server supports SMTP and POP3/IMAP protocols. You can use our "POP3 User Experience Monitor" or "IMAP User Experience Monitor". Go to Admin->APM Settings->Manage Application Monitor Templates. There create new template and add one of monitor mentioned above. Set correct "SMTP port", "POP3/IMAP…
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Hello, the TCP waterfall chart shows that there are long delays between individual requests. Do you have any kind of proxy server set on your network? WPM player is running under local user account so if there is a domain policy which configures proxy it's not applied to WPM player. If this is the case you may configure…
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Hello, service monitoring is done through WMI. Service going into unknown means that there was some error with WMI call. It can be either unresponsive machine, WMI authentication error or some other WMI issue. If target machine is under heavy load, there can be a long response time from WMI or it can be unresponsive and…
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Hello Jim, bulk export is unfortunately not supported. Going through direct SQL export is tricky - if you have any password stored in the recording (any login page etc.) then it's encrypted. Moving this data to a different Orion instance makes it unreadable to the new instance. Best way would be to script it through web…
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Hello, if you have default settings of event logging, Windows security log should contain events for all logins. You can use Windows Event Log Monitor and search for those login events for particular user. Set "Log to Monitor" to "Security", "Match Definition" set to "Custom" and fill required fields to match logon event…
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Hello Blake, I don't fully understand what exactly you want to see so if you can provide some example it would help. You can use "Advanced SQL" report for your needs. Here is SQL that will give you list of transactions that were Critical this month and for each transaction it gives you times and durations for these times.…
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Hello Derek, settings that affect various timeouts during playback are in <PLAYER_INSTALL_DIR>\Solarwinds.SEUM.Agent.Worker.exe.config in <playerConfiguration> section and they end with "WaitTimeMs" suffix. * elementWaitTimeMs - Time for which playback waits for an element that he should click/write/do something with.…
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Hello akoester, script monitor can return only one numeric statistic so you can't use one monitor to get multiple values. You have to set up one monitor for each DNS server and then you can create some custom report that will compare those values.
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Hello Valcora, unfortunately you can't do this. Service name must be exact match.
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Hello Nick, Those classes are wrappers for MSSQL performance counters. Can you please check if you have respective performance counters available when you use Perfmon console? If also those performance counters are missing, you should try to repair installation of SQL server and check if there are all required features…
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If you need to issue custom SQL against SQL server and use this value for alerting and reporting, you are looking for "SQL Server User Experience Monitor". Go to Admin -> APM Settings -> Create a new template -> Add component monitor -> User Experience Component Monitors -> SQL Server User Experience Monitor.
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Hello Steve, APM downloads whole page HTML code. If you open a page in your browser and select "View source", what you see is what APM gets. Search string is searched in this data. Monitor always reads all data. Threshold timer is started just before connection to page is opened and stops once all data are read. Result…
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Hello, do you set your credentials for template itself or just in script? Provided error tells that SSH client doesn't receive credentials from APM. Do you have correct credentials selected in "Credentials" dropdown for your Linux Script Monitor? Can you post screenshot of your monitor settings?
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Is SNMP agent bound to port 161? Monitors use same port as set during "Add Node" operation in NPM. Because you probably have standard SNMP agent on port 161 you have to setup some SNMP proxy to be able to use both system SNMP and Lotus SNMP agents on one port. For Windows there is proxy agent on…
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Hello sphinx, credentials really doesn't matter for Lotus Domino. They are needed just because APM is created like that. To monitor Lotus Domino server you have to enable SNMP agent for it. All monitoring of Lotus is done through SNMP so server must expose these data.
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Hello, I bet it's something with 32bit to 64bit migration. APM runs as 32bit process so it may not be able to use some required 64bit features. Do you have Perl engine as 32bit? If you run this script directly in system, do you get correct results? Try this from 64bit command line and also from 32bit command line to see…
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Hello Shailesh, you can create some simple Linux script that would just return "UP" result and add Linux Script Monitor to APM for that server. This monitor uses SSH to connect to server, upload and execute script. If server is not able to accept SSH logins, monitor fails and you can alert on this. This is also way to go…
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Hello, TCP Waterfall shows only requests that were fully processed. If some request does not finish WPM skips it and continues. WPM internally waits for 30 seconds for these pending requests but if they don't finish after 30 seconds they are ignored. WPM then does not count those 30 seconds into total step duration but…
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Hello, what version of IE have you been using before? I'm afraid that you won't be able to run IE without user logged to console because current IE needs UI thread to run. You can try to rewrite your script to work directly with HTTP request and response instead of full IE. You could directly send HTTP request with…
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Hello, you need to set alert on "APM:Component" on "Trigger Condition" tab in Alert manager. Then you can use variable ${ComponentName} in your alert message. If you name your port monitors differently, you can see what port went down.
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I would like to clarify how things work in SEUM to prevent possible confusion. SEUM 1.5 supports additional pollers but as any other module it has to be installed also on main server. Additional poller just handles scheduling and results processing. Major part of performance intensive tasks is done on Player. When you add…
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Yes, you can delete those files. WPM does not expect cookies to be persistent between playbacks.
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Hello shane, is URL always reported as down now or is it only occasionally. Mentioned error can mean that remote web server closed connection too early. Check settings on web server to see if it has reasonable connection timeout set.
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Hello Erik, WPM creates accounts during start of the service "SolarWinds WPM Player". You can find a log for this service in "c:\ProgramData\SolarWinds\Logs\SEUM\AgentService.log". Check if the service is running under Local System account. If not, change service details to use Local System which should give it all…
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Hello Byron, this depends on gauge. If you mean "Component Statistics" gauge that is on component details page, then change of one will affect all others. It's only single view and single resource, just with different data for different components. You can however add component gauges directly on application detail page…
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Hello, Exchange server provides only "mesages/sec" performance counters and I understand that this number is not very precise for your needs. However I found following forum thread, where are some techniques how to get what you need. Generally you have to look into Message Tracking Logs of Exchange and parse number of…
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Hello zach, where did you get "SW Web Console - UE" template? Is it downloaded from Thwack or is it custom made? How is it set? Can you post screenshot with settings here?
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Hello dayley, I'm afraid that this level of filtering is not possible. Component statistic is so "deep" in hierarchy that it's not possible to filter by it just by specifying filter SWQL.
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Hello, that error message points to an incorrect handling of some data inside WPM code. Please open a support ticket so that WPM engineering can look at it. They'll ask for diagnostics and other required data as needed. Thanks
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Hello, you can try Windows Script Monitor to read file attributes containing this data. APM itself has no "File Access Monitor".
