jimmy.kargoll

Web Help Desk Name A name used to identify the Web Help Desk. This will appear in a browser's title bar, and can potentially appear in e-mail messages sent to Clients (see Setup > E-Mail > Templates) and in the header of the Client user interface (see Setup > General > Look & Feel).

Issue may be caused by Duplicate Email address which is inactive within WHD. Try the following: Error: Your support request could not be processed - SolarWinds Worldwide, LLC. Help and Support

Hi Justin, Thanks for clarifying and apologies for delayed reply. After testing on my end and asking around office..it seems your correct. Assigning Admin Rights is the only way to have IMPORT PARTS appear for Techs. But with that said, depending on your WHD environment, if you have multiple departments and or locations or…

Try the following: * Go to gpedit.msc * Local Computer Policy >> Computer Configuration >> Windows Settings >> Security Settings >> Local Policies >> Security Options * Go to “Network security: Restrict NTLM: Incoming traffic” then click on Properties. * Click on the drop-down menu then choose “Allow all”. Click Apply then…

Multi-Tech per Ticket will be a feature in our upcoming Release. See link below for more features being added. https://thwack.solarwinds.com/docs/DOC-176971#start=50

Per GMAIL support site: Read Gmail messages on other email clients using IMAP - Gmail Help Make sure your WHD EMAIL is configured for Secure transport. Outgoing: "SMTP Server PORT/SSL" SMTP Authentication: SIMPLE selected Incoming: Account Type "IMAP", INCOMING MAIL SERVER PORT/SSL selected If you need further assistance,…

Try IMAP as a Test or set O365 Exchange port to 25 instead of 587

Setup\Techs\Techs\Select Tech(s)\Account Info Tab, Select the "Pencil" to edit. Uncheck LDAP Authentication.

Justin, Good day, You are very close. Within Setup/Techs/Tech Permissions, there is an option under ASSET Permissions where you should see a checkbox for IMPORT ASSETS. I recommend having VIEW assets/EDIT assets/CREATE assets selected as well. Regards, Jimmy

You are correct..."floating privilege where you can have more than 100 techs in an environment but only 100 logged in at the same time."

Routing based on Request Type selected. Within Request Type you can select Tech Group for ticket to go too. Ticket Flow Diagram: Ticket Flow

Active Directory connections typically require principals to be formatted using the following syntax: * * * Distinguished Name, such as cn=Joe Admin, cn=users, dc=mycompany, dc=com * User Principal Name, such as <a class="jive-link-email-small" href="mailto:jadmin@thecompany.com">jadmin@thecompany.com</a> * Down-level…