jianderson

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  • Isn't this something you could do by utilizing custom fields? You can tie any number of custom fields to a certain request type. For example, when we have a new user starting, the "Provision New User" ticket type will populate a whole slew of custom fields that then are required before a user can finalize submission. 
    in document library Comment by jianderson August 2020
  • Done. Thanks for the pickup.
    in Discovery Connections: PDQ Inventory Comment by jianderson January 2020
  • Check out OPTIONS > TICKETS > STATUS TYPES. You'll need to enable client reminders. You'll also set the interval for client (or tech) reminders under OPTIONS > TICKETS > PRIORITY TYPES & ALERTS
    in Attach E-Mail Template to Alert Comment by jianderson August 2020
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