jgalus ✭✭

This is huge! Without the visibility, it's hard to use the approval workflow to manage items. If a request is denied, I need to provide the user context otherwise it feels like closing a door in their face. I would also add that I'd like to make that comment mandatory. This would force a dialog instead of a brick wall of…

I would add all major data types Integer, Float (or Dollar), and even a rich text field (vs. text). An alternative would be for a "custom format" type were we can use an Excel like custom format. That would cover nearly all options.

It would be great to be able to use the barcodes within the Service Catalog. We move and manage a lot of hardware and it would be great for the user to just request a pickup straight from a scan. 

It looks like there was an update in July where they added the feature. Now there's an option in roles for 'adhoc', so you can add it as a restriction to a users role: https://thwack.solarwinds.com/product-forums/solarwinds-service-desk-swsd/b/news/posts/title-sla-updates-notification-enhancements-new-labs-capabilities…

As an update - When adding change requests to the Service Catalog, you lose all of the standard fields that go along with the change request and are only left with "process fields". This means CRs submitted through the Service Catalog are missing key information like Change Plan, Rollback Plan, Test Plan, Planned Start,…

I don't think this exists today, but we would greatly appreciate the addition of this feature. We have forms that require information to be provided from the users and IT. It would be great to keep the information standard and have those fields completed by multiple people.

Thanks for your help @"joel.blagg"! After some testing, I've found in addition to your instructions (https://documentation.solarwinds.com/en/success_center/swsd/content/completeguidetoswsd/service%20portal.htm) there are additional roles that need to be added that are not captured in the document:…

Shoot.. Same issue. Do you see any glaring mistakes I may have made?

Thanks for the info! I just configured the role as a requester per the documentation and assigned to a test user. When I logged in as the test user to the user portal, they don't have any tabs available. Do they need access to the Service Catalog as well?

I'll probably use the API, but I'm comfortable using either method. The extra parameters of the CIs are a positive, but not having any audit trail is definitely a bigger hit in my view. Which method does your organization use? Have you found more success with one over the other? I'd be interested to hear about your…

I'm looking at the conditions in Automation Rules, but there doesn't appear to by anything that can target "Ad-Hoc" changes explicitly. Do you have any recommendations on how to select a condition?

I'm looking at the conditions in Automation Rules, but there doesn't appear to by anything that can target "Ad-Hoc" changes explicitly. Do you have any recommendations on how to select a condition?

I did something similar using PowerShell and the Samanage API. I'm basically reading from a CSV export of one system, iterating through the list, and using the API call to map the desired fields and create new assets. I'm happy to share a code sample and walk through how to get started using the Samanage API if you'd like.…