jembor ✭✭✭✭✭

This would be helpful for us and allow us to send reminders to track down loaned equipment.

SolarWinds Web Help Desk has this, which we are 'upgrading' from, but I haven't seen much talk about this on SWSD except here. This would save so much time and headache in our environment. 

In case anyone else has this question, the infosec team kindly referred me to this link. SolarWinds SEM and Spring Framework: CVE-2024-22243

Figured something out. I can use MultipartEncoder from requests_toolbelt module. import requests from requests_toolbelt.multipart.encoder import MultipartEncoder file={ 'file[attachable_type]':'Incident', 'file[attachable_id]':incidentID, 'file[attachment]':('test.txt', open('\Path\to\test.txt', 'rb')) } m =…

You can create email templates under configure > email templates. Then you can create a rule to detect on EventType = InternalAgentOffline and have it send that email template you created as a response. You can get more granular with it certainly, but I think that would be one way to accomplish that if I understood your…