jedward

That could still be the case. Have you noticed any differences in the interface configs for devices that are working and ones that are not? I noticed that all of the devices I can not monitor do not have the rmon monitor command on them and the ones that I can do. At this point I'm not just thinking outside the box I'm…

I talked with VIASAT about the issue about an hour ago and the settings I have on the KG250 are correct and we even played with the ICMP packet size. One thing I realized though is that this connection is tunneled (encryption device) across a juniper SSG that is tunneled in through an ASA. Soooo I looked on my ASA and sure…

Dave, the below fix of editing the 2 files fixed our issue. FYSA

Agreed. I have nothing in my logs showing icmp being blocked and like I said I can ping it from the server itself all day long so something has to be screwy. I'll keep digging and see if I can pin point it. To date I've added a lot of devices that I didn't think I would be able to so maybe I'll get lucky! Thanks for the…

it is anywhere between 1-8 ms and it's a 32 byte ping. I have played around with the ping packet and set it everywhere from 0 to 32 bytes and as aggressive as 10 second polling to 4 minute polling. The device in question is a taclane however, I can ping it from anywhere in the network and my firewall guys are pretty cool…

I figured it out! I got both the KG250 and the KG175A to respond consistently. I ran a NAM capture on both ends and what I found is that even though it was an icmp ping only it was still asking for its netbios name because of a polling setting under settings>polling settings>perform reverse dns lookup (uncheck) I also…

NPM 10.7 NCM 7.2.2 UDT 3.0.2

Did you ever resolve this issue? I have the exact same problem with about 10 taclane encryptors. I can ping the devices from my server (2k8 r2) and the initial ping from Orion works then it times out. I have nothing in my logs indicating an ACL blocking it. Plus! the fact that I can ping it from my server?????