jdwebster

You are absolutely correct, thank you!!

This sounds like a job for an Action Rule. Setup an Action Rule for each of those two processes, set your criteria to match the location and request type, and then set the Action for "Add Approval Process" and select the appropriate process from the list. I would guess you want to keep the 'Request Types Support' item…

There are a couple ways you can do this. One easy way is to use Action Rules to either edit all new tickets and add your department to the CC (either individually or through an e-mail distribution group) or another Action Rule to send an e-mail. You could probably even use the Action Rule criteria to define specific time…