jblackwell

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• I agree that this would be a great feature. I get requests from our users all the time for this functionality. The fact that agents can do it, but users cannot is frustrating.

  in Allow Service Task Users and Requestors to @mention and add a CC after an Incident has been created. Comment by jblackwell October 2022
• I agree, as an admin I get this question a lot from our users as the feature would help promote important email notifications to agents.

  in Allow Requestors and Service Task Users to @ Mention Comment by jblackwell October 2022