Comments
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What was the solution?
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While we've certainly built out our own employee portal, there's definitely room for improvement, and I would really be interested in seeing other layouts / design concepts. No doubt others in the community found just the right formula...
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I did and the engineering team has yet to make sense of it. And unfortunately, I can't afford to wait much longer... By taking my original "Software" and "Hardware" categories and building them out as "IT Software" and "IT Hardware" (in order to be sure I didn't torch our ticket history), I'm now able to use the app. No…
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Looks like we're running into the same thing. Should there be permissions set for the Requester to receive updates / notifications back within the app?
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With no solution in sight, I have now created a new pair of categories: "IT Software" and "IT Hardware." I populated both with essentially the same sub-categories as our original "Software" and "Hardware" categories, and these work as expected.
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You beat me to it. I was just wondering the same. "16px" is just a bit too big for most eyes.
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Okay, so it only appears to be our "Software..." and "Hardware..." categories that the Teams app reports as having no sub-categories available. That's progress. I'm now reviewing the doc you're pointing to, hboyd...
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Within the past hour, I've discovered that I do get the sub-category prompt for two of our populated categories, being "Advice/Help..." and "User Account..." However, when I go to use either "Software..." or "Hardware..." I'm back to the "There is no sub-category available" message. Each of our categories - with the…
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I was just watching the Quick Byte, "SolarWinds Service Desk – MS Teams Integration," and it shows the app prompting for a sub-category. When I select a category, I then get messages like "There is no sub-category available."
