jaredsk

I was looking for a way to make an On Hold Until date time Ticket Status. The idea being that it would pause the clock on the ticket until the specified time, and have the option to hide that ticket type from the My Tickets view. I would like 2 tabs or views under the My Tickets view. One that hides tickets that have a…

in Scheduled Dates used to trigger reminders rather than just a passive field Comment by jaredsk March 2015

I am talking about the subject of the email, not the Resolved Ticket Greeting. I made the part that I have a problem with bold and underlined it. I removed links, names and other info from what I copied. The Client of the ticket receives the Resolved ticket email correctly: E-mail subject: Please respond: Ticket 11081…

in Users that are CC on ticket get a "Please respond: Ticket: #### Resolved" Comment by jaredsk April 2015

Are you going to develop this product anymore or should we just stop paying the yearly maintenance?

in What Are We Working on for Mobile Admin Comment by jaredsk May 2017

jaredsk

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