janunez

We've seen a similar problem. It mostly happens during database maintenance and database backup. Server 1 - 7119 elements - 99.62% Server 2 - 6930 elements - 99.60% 

Did you installed the Engineering Tools Edition in that server? A similar situation happened to us after we installed Engineering tools v9. We found that the NPM from tools v9 took over the desktop shortcut for Orion NPM. Just make sure that the shortcut is linked to the proper Orion NPM executable file. Hope this helps!…

 Thanks for the quick answer. Please add Aruba APs and Aruba Controller Support to your long list of user feature requests.

I'm glad to know that we are not alone. We upgraded our Orion App and the Wireless Module from v8.1 to v8.5.1 this past Tuesday and immediately after the upgrade we noticed that the website was performing much slower than when we were using version v8.1. In addition we notice that Stopping the NetPerfMon Service takes much…

Mark, I edited my previous post and posted the answers to the questions. That link you gave me asked for user name and password. What do I use? My customer ID and password or my user info from the forum? We just hit reply to the e-mail we got from customer.support@solarwinds.net. The only link on the e-mail was a link to…

Did support change their e-mail address? We opened Case # 2568. Support requested some information from us and when we replied to the e-mail (customer.support@solarwinds.net) our mail server said that the e-mail could not be delivered. We used the old support e-mail address (support@solarwinds.net) and since we haven't…

Thanks for your note. I saw that post you referred on your note and I was hopping that things were going to get better since that... not worst. I was able to get a hold on them a last month when we were rebuilding our production server. I wish you guys could help with my issue but my problem is with the customer portal. We…