jan1

Hi Jose, I took a quick look at you case. In the output of "netstat -ano" I see UDP 0.0.0.0:162 *:* 2124 which means there is "something" already listening on the port 162 which is receiving SNMP traps. Make sure that Windows SNMP Trap Service is really stopped and disabled (as mentioned as point 7.). If you run "netstat…

Since 9.5, this link should be something like http://ServerName/Orion/NetPerfMon/View.aspx?ViewID=57&NetObject=

Hi, sorry for misleading information in my previous post - that applies only for regexes. In dynamic groups, we do not support regex, only what SQL supports in the LIKE operator (see LIKE (Transact-SQL)) That's why the brackets [ ] worked but not parentheses. You can also use "*" instead of "%" and "?" instead of "_" If…

hi, have you tried the KB I posted ealier today? your satellite pics will work in your maps when you make the change in orionschema.xml as advised.

You've said that this was happening for two sites, each behind a different firewall. But if all the traffic is going through that core site firewall, it looks like the problem might be in there. That is really unfortunate that you can't restart it. When this happens again, please try whether restarting only the Job Engine…

All Orion installed MSIs and MSPs are located in C:\ProgramData\SolarWinds\Installers\ and from this location (on main poller) they are served when installing AP/AW/HA. This folder also contains small module zip files with instrumentation what/where is being installed. The issue here is caused by missing file…

As Deltona mentioned, in 10.3 we have implemented a possibility to turn off UDT ports status calculation into Node's child status. The query you need to run against your Orion DB to exclude UDT ports status would be IF NOT EXISTS (SELECT 1 FROM [NodeChildStatusParticipation] WHERE [EntityType]='Orion.UDT.Port') INSERT INTO…

You can use this SQL query in Advanced SQL report. It shows you wireless clients, IP, MAC address and signal strength for the last 7 days: SELECT cl.NodeID, ap.AP_Name, cl.Client_Name, cl.Client_IPAddress, cl.Client_MAC, AVG(cl.Client_SignalStrength) AS Client_SignalStrength FROM NPM_NV_WL_CLIENTS_STATS cl LEFT JOIN…

Hi jrchapman, can you try this: OCTETA.OCTETB.OCTETC.([0-9]|[1-9][0-9]|1[0-9][0-9]|2[0-4][0-9]|25[0-5]) without the ( ) it means "OCTETA.OCTETB.OCTETC.[0-9]" or "[1-9][0-9]" or "1[0-9][0-9]" or "2[0-4][0-9]|25[0-5]" Let us know if that helps. Jan

Hi, we're are not directly using any such thing as QuickTime plugin. As stated in this post http://thwack.solarwinds.com/message/129923#129923 it is most likely caused by your setup to play alert sound on a web page (when Alerts resource is present) and the quicktime plugin is registered to handle playing sounds in your…

Hi Gary, thanks for the diagnostics. The problem is caused by the MCDATA Sphereon 4400 Model 001 Fibre Channel Switch which reports only 3 bytes long MAC address. IPs 131.231.11.231 and 131.231.11.232 Jan

Ken, the file you're looking for is \Orion\NetPerfMon\Resources\NodeDetails\NodeDetails.ascx which you can find in the SolarWinds Orion website directory (typically c:\Inetpub\SolarWinds).

bwicks, When an interface is deleted from Orion, its ID is inserted into DeletedInterfaces table, so the nightly maintenance can take care of the rest of the data related to this interface (Pollers and historical data in InterfaceTraffic and InterfaceErrors). I would not recommend keeping the stale data, because of the…

Hi, you can use "NetObject=X:Y" to filter specific node (e.g. Orion/NetPerfMon/Alerts.aspx?NetObject=N:1234) and "HideDetails=true" to also hide the filter (e.g. Orion/NetPerfMon/Alerts.aspx?NetObject=N:1234&HideDetails=true) Hope that helps Jan

Hi, ESX API should be working also with older versions of ESX, although there might be some pieces of information missing (not supported). As an example, we have successfully connected via API to ESX 2.0. Do you have some older version of ESX that is not working for you with the new API polling? Jan

Hi, please open a support ticket so we can investigate where's the problem. Thanks Jan

Hi, please see this KB Map issues after installing Orion Platform 2017.3 Hotfix 5 - SolarWinds Worldwide, LLC. Help and Support especially the last part: If the steps above did not resolve the issue, update the FileData type in the Orion Schema: If you have EOC deployed, do not follow these steps. Changing the FileData…

Hey Byron, do you have a support case opened for this? We'll need diagnostics to further look into this issue. Thanks Jan SolarWinds Development

xbod, It looks like the Nortel switch is not reporting the interface utilization on standard OIDs we're polling. Could you run a snmp walk on your switch? The snmp walk will help us to confirm that and to find the correct OIDs. Here are the instructions: Please download and install net-snmp from…

Sean, We're polling client name from OID 1.3.6.1.4.1.14179.2.1.4.1.3, but sometimes this field is just blank, then we use reverse DNS from client IP address to get the name, if that doesn’t work either, we leave it blank. Jan

Hi, Network Atlas 1.11 was released as a part of Orion Platform 2014.1. Version 1.19 went out with 2018.4. There were some breaking changes, but if that map was part of Orion installation (was in DB) during upgrade, it should have been automatically updated to be compatible with newer version of Network Atlas. If that…

Hi Alex, we've seen similar case before, where it was caused by something between Orion and the polled device. It looked like the SNMP requests were being blocked or dropped by a firewall. In the wireshark trace (run on the Orion server), we saw that the requests were being sent but no response was coming back. Can you run…

Mike, I suggest upgrading to 10.1. This issue should be fixed there. Thanks Jan

Hi, Macros are only for displaying values, not for setting values. You need to go to Web Console Settings and set STATUS ROLLUP MODE to Show Worst Status. Hope that helps, Jan