jamgwert2

This is for Web Help Desk. I don't have Orion. I believe the web report writer is only something for Orion correct?

in Reporting to grab Asset data values I choose and Software Inventory Comment by jamgwert2 May 2018

Yes that is exactly what I'd like to see, but then be able to choose what columns/data, etc.

in Reporting to grab Asset data values I choose and Software Inventory Comment by jamgwert2 May 2018

Thanks for outlining how it works. I now understand why this doesn't work very well for us in our environment. It started out fine, but after some time, combined with reloading many of our PCs with Windows 10, along with changing our PC naming convention at the same time, has caused lots of overlapping or updating the…

in Assets duplicating in WHD.... this is not good Comment by jamgwert2 March 2019

No, I was not able to resolve it

in SAM Agent Failed install error 12175 Comment by jamgwert2 July 2018

Either run the latest hotfix for 12.3 or install/upgrade to a newer release like 12.4 and it will be fixed.

in Getting Error Message Java.lang.RuntimeException in WHD 12.3 Comment by jamgwert2 June 2016

Has this issue be addressed in any of the releases post 12.6? Assets duplicating in WHD.... this is not good I commented near the end with my two cents about it. I haven't attempted any upgrades past 12.6 with all the talk of issues upgrading to 12.7, and not really seeing release notes addressing this particular issue…

in 12.7.1 Release Candidate Now Available Comment by jamgwert2 October 2019

I thought of that. You can still highlight it though. After digging I found in the in the clientInterface.css (same .css the Classic view uses) they have the following defined: #helpDeskName{display:none} I then copied that line and pasted it into Edit CSS page of my custom stylesheet. Click preview and it works. Saved it…

in How can I remove the Help Desk Name from the header Comment by jamgwert2 March 2016

jamgwert2

Comments