jameswise

I think this would really help. While we can do a little formatting, it would be very helpful if we could insert screenshots inline and do other proper WYSIWYG formatting without having to do that as an attachment.

Thanks Peter. I definitely think adding support for the priority field would be a good idea. I was thinking about this because I'd like the customer to be able to flag urgent issues and then possibly trigger a notification mail to a tech based on that. This could reduce constant disruptions for new tickets while still…

There could be more but I'm not sure. Lately I was wondering if the customer could send in an email with a specific subject to set the ticket priority as well but I haven't had a chance to investigate if that's possible or not. If anyone knows or has more ideas on valid subject line keywords, all comments would be…

Thank you! I was able to use several of these to help me. Status:Pending worked for example as did MinutesWorked:5 (5 being the example value I used of course). I think I can do most of what I was looking for now. One field left though is a custom field we have but I think this might be more tricky since it's a custom…

This post may also help: http://thwack.solarwinds.com/thread/56911