jag

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  • Thank You for Your answer but it didn't help me. I may assign a lead tech to a given request type and "auto-assign" the ticket to this lead tech in my tech group. OK. But when "auto-assign to lead tech" is enabled the ticket is sent to the lead tech regardless if (s)he is on vacation. There is no way to say "If lead tech…
    in lead tech absent Comment by jag March 2014
  • Hi Andrew, Thanks for your answer. We have appreciated it ! Switching the vacation schedule seemed to be a good idea since the tech may change its vacation state itself but in practice this is not usable, of course, and you've right ! Therefore when the Group Manager should execute some task once a week it would be better,…
    in How WHD may select a particular tech from a group ? Comment by jag April 2015
  • Hi billypilgrim Thank You for Your answer. I created two new Business zones : Swiss french and Swiss german and referenced them in my Locations, but it didn't work. Since I've modified the Country in the Default Settings it works fine. Thanks for Your help.
    in Currency Unit cannot be modified Comment by jag February 2015
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