j_a_catlin ✭✭✭✭✭

Hardware health is something that is a SolarWinds specific polling package that is built targeting OIDs for certain Vendors: Hardware health OIDS - SolarWinds Worldwide, LLC. Help and Support That article will give you an idea of the vendors that the polling is built for at this time. To get a similar thing in place for…

Can you provide which plugins are causing the issue? If you click on the message it should give you the list. You may also want to look into the BusinessLayerHost.log for the error associated with this. That is most likely where you will locate the logs associated with the problem.

Language setting is a possible suggestion. This thread goes into the discussion around this: Solarwinds Event Log Forwarder for Windows issues

Not sure how to help, but I found this and figured I would share it just in case it is part of the problem you are running into: Assisting a customer with SNMPv3, we run into persistent problems trying to configure SNMPv3 on some HP printers and accessing the device over SNMPv3. The printer comes with a device…

kstone is correct. Put your most specific rule at the top of the list and have it filter to do the action desired and stop processing the messages. If you do not need that syslog entry handled in another way after that rule is applied then add the Stop Processing action to it. I generally suggest that the first rule(s) in…

The email a web page action as a second action would be the way to go about doing this at this time, or sending the link to get to the graph as previously suggested. 

I was looking through the DB at the job_ticket table and a few other associated tables for creation source, but it doesn't seem to be tracked. Even in the history_entry table it only notes that a ticket was created by a user in the entry field, but not the source. From what I can see so far, I think your best bet for…

You may want consider enabling hubble using the log adjuster and providing that data to give us a better idea of what may be causing the issue as well.

That last status change date is suspiciously around the max setting that you can set for auto-retriggers. Realistically I think the data might roll off of the alerthistory table since there shouldn't be an active event tied with it and non-active alert retention of the alerthistory table should be tied to event retention.…

Were these actually all new alerts never fired before alerts, or could they have possibly triggered before and just now auto-retriggered in a flood of alerts? If it could have been a refire issue, you can extend the time period between auto-retriggers. The steps for this are covered in the following success center doc.…

Here is the info from the REST API:WHD guide regarding how to set the values of the custom fields for a ticket. Example: Set Custom Field values (array) of Ticket number 1. $ curl -X PUT \ > "https://localhost/helpdesk/WebObjects/Helpdesk.woa\ > /ra/Tickets/1\ > ?apiKey=v32lXMFAi7dl3zGrtETArXqKVF8svfAfXZpIwC0P" HTTP PUT…

The closest you might be able to get to that is to limit the tech only to assigned tech group under tech->tech permissions and under general->options to check filter dashboard data to user, but I don't think that will get you to where you want to be.

Those appear to be ordered by their problem_type_id in the database also the ID that shows up under the Setup -> Tickets -> Request Types section. I haven't looked to see if there is a way to actually alter in the order in the system(can't locate an edit for that ID in the gui) and I haven't looked at the Database to see…

We have seen kiwi syslog pre-filtering improve the performance in Orion environments not only from processing the log load on the pollers, but also overall DB performance. If you are properly pre-filtering messages to only actionable items, you are reducing reads and writes to the DB and in cases where syslog is noisy in…

I would imagine to get that information you would probably need to dig into the log files. I don't think there is anything in the built into the WHD interface that would do at this time. Maybe putting in a feature request for a number of views counters for the FAQ wouldn't be a bad idea. I could see it as being something…

Not a this time, it looks like it is something that is being worked on: http://thwack.solarwinds.com/thread/57866 Vote here as well if there is an interest in it being customizable by user: http://thwack.solarwinds.com/ideas/1959 Jeff www.loop1systems.com

In settings->email->options add something in the ignored senders section or try to identify something that happens in the email either in the subjects or body that can be filtered which you don't think would appear in a normal ticket. You could also consider any of the other filter options they have there. Other option,…

This should work for you: select N.caption, N.ip_address, NEP.Description, NEP.Serial, NEP.Model, N.sysname from NCM_NodeProperties NP inner join nodes N on NP.CoreNodeID=n.NodeID left join NCM_Entity_Physical NEP on NEP.NODEID=NP.nodeid where n.vendor='Cisco'

1. Are you wanting to run a separate web help desk instance per site each with their own seaprate DB and having all of the asset information sent up to a main office instance to keep the sites silo'd so they can't see what is going on in the other sites This can probably be done with some use of the API, I don't think it…

There isn't a way to setup the tickets to be opened as a read only mode if you have the ability to edit tickets. It would only work if the account was setup to have things be visible(essentially making them read only). The closest to a read only mode for another tech is to hover over the request details and the latest…

Might be worth submitting this to customersuccess@solarwinds.com I have heard from others that they are being really proactive with fixing issues like this since the transition of the kbase system.

I believe you need to change the outgoing mail SMTP Authentication setting to simple and use your account info to authenticate against gmail. You may also need to 587 instead of 465 if setting authentiation to simple and authentication is not enough to fix it. Your incoming mail setting would probably be better serviced…

This was addressed a little earlier this month which makes it seem like it isn't possible. Extracting alert messages I have had some minor success in joining the tables trying to tie in the events.message field using the following: events.netobjectid=alertstatus.activeobject and events.eventtime=alerts.triggertimestamp In…

You can make a report like that in NPM using a custom table report. Here is an example of what the selection might look like that you would make for the contents of the report. This selection limits the report to Cisco devices and then goes into the model by model selection of what IOS version is the good version(marked as…

Can you confirm that the structure looks like: Trigger Alert when ALL of the following apply Trigger Alert when ANY of the following apply Application status is equal to critical Application status is equal to Warning Trigger Alert when ANY of the following apply Application name is equal to AppA Application name is equal…

Possible, yes. Depending on what you are trying to do with it. I would probably not recommended SAM unless it is looking for very specific login attempts to alert on and not as a generalized authentication monitor. LEM is the tool that is better suited for logon auditing/monitoring. Using SAM your options are these: For…

We're working with a unique configuration in our environment but hypothetically, this should work. We are using WHD behind a reverse proxy. It is apache based. We are handling SSL termination at the proxy//load balancer level to make management of SSL certs simpler. We are using port 443 as the forward for the host, but…

I guess the bigger question that even comes into this is what are trying to alert on? Groups can contain more than nodes, so that is one issue that arises here. If the group only contains nodes, are you wanting to alert on nodes that belongs to this group, or are you wanting to alert on the group status itself? If it is…

If you click on the date time for the note, it will put you into the edit note mode for that note. There you will see a trash can you can click on to delete attachments next to the attachments that are in the note itself.

This should take care of what you are looking for using the SQL server user experience monitor you were probably already basing the monitor on. DECLARE @Names VARCHAR(8000) SELECT @Names = COALESCE(@Names + ', ', '') + Name FROM sys.databases where is_auto_create_stats_on = 0 SELECT COUNT(*), @names FROM sys.databases…