j_a_catlin ✭✭✭✭✭

You likely want to create an action rule that triggers on the update which should be triggered by the escalation and has criteria that matches the escalation level(plus any other criteria to make it specific enough for those particular tickets and so it doesn't have a chance to get stuck in a logic loop). You would then…

Depending on how the ticketing is setup there are a couple of ways of going about this. I am considering that the admin is one of your techs in the system. If there is a tech group, you can follow these steps to enable the notification: Send an email alert to a group when a new ticket is created Individual techs can get…

50K per poller and 300K max per primary instance of orion is what is documented. I have a client that is seeing over 75k flows per second that they have distributed across multiple pollers. They are running the min spec system suggested in NTA DB server documentation, which I would not suggest as an ideal deployment, but…

Everything I could find indicated what you already see as the usable items from a subject line. Maybe bshopp​ or someone else at SWI could potentially let us know if there any other options for variables on the incoming email. Sorry I wasn't able to get an answer for you that I could find. -j_a_catlin Loop1 Systems:…

You could use action rules and trigger off of almost anything you could think of if you can find it under the criteria section. An example of a cc: option could be to setup an action that looks like this: Criteria -> Request contains: notify Admins Actions -> Modify ticket: set the cc: email1@domain.com, email2@domain.com,…

Here is what is documented as the complete list of tags that can be used. Apply your tags in email templates

I agree with Will on his reasoning for using Kiwi. Kiwi also gives you a good amount of flexibility with what you can do with the data being received.. Not just flat file storage, but potentially putting it into a database for potential future reporting/searchability. Acting as a forwarding device to send the information…

For feature requests, once you are in the product forum you are in like you were for this post, you want to go over to create in the upper right of the page and click on that to bring up the drop-down menu where you can find the feature request option at the bottom. This will actually let you put in a feature request that…

This is just a guess, but it sounds a lot like a breaking hyphen issue. Not sure exactly how to prevent in the case you are talking about since it starts to deal with handing it off using different apps/clipboards in the process of passing it along. A lot of apps use something like ctrl+shift+- to set it to a non-breaking…

Here are a couple of resources that you can look through to get an idea of the added benefits of Virtualization Manger. Enhanced NPM & SAM Metrics | Virtualization Manager | SolarWinds SolarWinds Virtualization Manager Overview - Videos | SolarWinds Dreams Do Come True: Virtualization Manager 6.0 with Integration with SAM…

You could try checking the database directly for more info. I believe that info is pulled from the history_entry table and should be in the entry_text column. It might still show an abbreviated entry if the actions take would create a long enough entry that surpasses the table data type properties. -j_a_catlin Loop1…

What are these these networks? /24, /23, /22, /16. I would imagine a /24 since you are saying 3 networks. Are you able to ping across from one of the devices sending to the syslog server? Have you tried looking for the data arriving at the syslog server with something like wireshark? Have you setup a rule on the firewall…

Using a custom property like belongstogroup for nodes that designates if it is or isn't a part of the group, you can eliminate them from most alerts. Just make it a true/false CP and add the rule belongstogroup is not equal to true to all of your alerts. That will generally get you a way to filter in most alerts. The…

You should be able to use greasemonkey with firefox and modify afplonk to accomplish this if there is not an option, which I do not think Jive has a built-in block user at the user level.

The SAM portion of what are describing sounds like what has been addressed with the move to RabbitMQ or some other back end change in the 12.x versions. Most hang ups that sound like what you are describing ends up being related to the subscriptions, subscriptiontags, and pendingnotifications tables not being processed…

As a quick item to check, I would suggest doing a query against the alertlog table in the DB and seeing if the time of the actions and the alert triggering actually lines up with the time that node went down or the email was sent. This could at least confirm that the alerts are triggering late and eliminate the possibility…

Under setup->tickets->request types there is an option for visible to clients. Checking the visible to clients makes it so the request type can be selected by clients. -j_a_catlin Loop1 Systems: SolarWinds Training and Professional Services * LinkedIN: Loop1 Systems * Facebook: Loop1 Systems * Twitter: @Loop1Systems

[deleted]