imckenzie

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  • Here's a cap of the incoming mail settings. Tested with both imap.gmail.com and smtp.gmail.com, IMAP is enabled in the mail account and I can log in with the credentials I've put in the settings. I'm sending mails to the empty account and they show up then are deleted, but no tickets are appearing in WHD.
    in [AUTHENTICATIONFAILED] Invalid credentials (Failure) Comment by imckenzie October 2018
  • I went back and realized there were some options set up incorrectly in the ticketing settings preventing the email from routing properly. For reference if anyone else has issues use this article and go through each step. Options for submitting tickets - SolarWinds Worldwide, LLC. Help and Support
    in [AUTHENTICATIONFAILED] Invalid credentials (Failure) Comment by imckenzie October 2018
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