Comments
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I can login to the very basic new "modern" theme for the Client: https://<DomainName/HostAddress>/helpdesk/nextgen/login What would the link be to the Tech side?
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Thank you for the response bmrad. I read that article as well. I can confirm I can change my nodes to ICMP and they work. I want to use SNMP to see more that just a ping. I also don't find the "Optional" workaround to be acceptable. I only have a single poller. I have created a Tech Support case as well to see if SW has…
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FYI, I would not recommend this update so far.
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FYI, temp solution. I was able to get this going again but had to do the following: * Create a new Gmail user * Follow the previous tech note to create a project / Oauth client/secret https://documentation.solarwinds.com/en/success_center/whd/content/helpdeskconfigureincomingemailaccountforgmail.htm * Setup email…
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:( yes very troublesome.... looking at week 2 with this problem. Not good.
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Of course I ran the migrate.bat. It was part of the update directions. Thank you to everyone that has added to this discussion.
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All was working until Google forced the Oauth2 on 4/15. We were on 12.8.3 HF3 using POP with no major issues. Once the Oauth was forced, we had to upgrade to the latest 12.8.5 HF2 and Oauth has never worked.
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I really hoped that would work. I created another secret, and same result.
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I have tried to re-authorize multiple times. The impact on our service desk is adding up because the auto-creation is no longer happening. We are back to building tickets manually.
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My inbound email will not work at all.
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Do you not use the following workaround? support.solarwinds.com/.../Database-upgrade-failure-while-upgrading-to-Web-Help-Desk-version-12-8-5-Hotfix-2
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This is a legit fix.
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When using a MS-SQL server the 12.8.5 HF2 would never complete. Working with tech support we were able to fix this by renaming: C:\Program files\Webhelpdesk\bin\webapps\helpdesk\web-inf\lib file: whd-persistence.jar to whd-persistence.jar.bak they then provided me with another whd-persistence.jar and the HF2 completed. I…
