Comments
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Bumping this, some of our service requests trigger other service request forms to be made and I would love to have our agents be able to filter by category and subcategory out of these API generated requests.
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we have forms that need multiple users to be inputted. to reduce the number of typos for automation, this feature would be really nice to have
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This would greatly help with auto-populating service request information
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Hi Chazz, Thanks for your response! Unfortunately I'd like to keep that option open as we have office admins and managers submitting service requests on behalf of new hires.. Here is an example of one of our forms: Besides turning off the option to allow users to submit on behalf of others do you know of any workaround to…
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Hi Joey, Sorry for the late response, I took some time to step away from this and after coming back to this I eventually found out why I was receiving an error. I was using the API URL for Incidents rather than for service requests. Thank you for all your help!
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Hi Joey, I really appreciate your answer and for getting back to me. For some reason I can't get it to work and am getting the same error as shown above, I copied your json exactly and replaced the email variable with my own input variable, do you know any way I can troubleshoot or test this further? Really appreciate your…
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Hi Joey, thanks for your answer. I've tried using site_name and department_name but I keep receiving a 500 error: My JSON looks like this: {<br /> "incident": {<br /> "requester_name": "{{requester_email}}",<br /> "priority": "Medium",<br /> "due_at": "Jan 01,2025",<br /> "site_name": "{{site_name}}",<br />…
