hbetts

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  • Being a Legacy IT Pro is an essential skill. Too many "IT Pro's" are chasing the "new & shiny", untested, only partially proven technologies that will fade fast. Companies today still rely on big iron and COBOL. So, if you think that "just because it hasn't happened in my career lifespan it isn't relevant." Then you are…
    in The Legacy IT Pro Comment by hbetts January 2018
  • it does not connect to the newer JAMF which requires credentials to be sent as part of the header -- or so i was told by the so called support team.
    in WHD - Update Casper Integration to include JAMF Comment by hbetts February 2018
  • Rob. I have been looking for this exact answer for over 2 weeks now. Thank you. Hendry
    in JSON API Limitations? Comment by hbetts January 2018
  • Asset Discovery - we are planning to use a third party that will integrate into WHD. Asset Management (ITAM, inventory etc), we're using the HDM API to custom build an integration tool
    in Are you using other Asset Management / Inventory solutions with WHD? Comment by hbetts February 2018
  • I realize this reply is 4 years old, but yes you can. Completely accomplish all these requests via the API that exists today.
    in JSON API Limitations? Comment by hbetts January 2018
  • why would you want to use "What'sapp" when SMS messaging is as simple as sending an email? And, even if you are married to "WhatsApp", you should be able to send an email to the application and have it appear as an SMS using Action rules. We work through Omnilert in a similar fashion for certain alert t ypes that require…
    in Requests from a client Comment by hbetts January 2018
  • Yes I do... https://servicedeskURL/helpdesk/WebObjects/Helpdesk.woa/ra/Assets?username=fred&apiKey=cafebabecafebabecafebabecafe&qualifier=(customFields.definitionId%3D40%20AND%20customFields.stringValue%3D'05083') Where the qualifier looks for customFields.definitionId = an AssetCustomField with a DefinitionId of some…
    in WHD REST API - Searching Assets with custom fields Comment by hbetts January 2018
  • We have had the same issue and found that some of it was related to Action Rules that changed ticket statuses but were established before Ticket Status changes. That creates the "rogue" status -- looks like but isn't. We updated the rules and the problem appears to have rectified itself.
    in Rogue Tickets Comment by hbetts February 2018
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