hanzcortez

That is an awesome idea! voted up!

Please please provide this functionality! providing detail of the log is key for effective escalation, clicking on the alert URL gives no real information to work with and will require further sorting inside the Log Manager interface or the server itself thus creating undesired manipulation and defeating mostly the purpose…

There are some situations when you need to send some type of canned response, but you need to add something to it or modify it in any way before saving/sending that response. The behavior is more like a "template". Is desired that when the tech is adding a not to a ticket, a dropdown or selection of "templates" defined by…

Same issue here.. has anyone solved it? please help!