gverharst

Problem do not have a Cat/SubCat option. Why not?

in • Ability to have categories and sub categories independently for Incident, change, problem Comment by gverharst May 2024

This seems to have been an issue for more than 6 years now. Has there been any movement or further discussion on this feature enhancement?

in Enable Automations for Problem Tickets Comment by gverharst May 2024

I received this information from Solarwinds Technical Support. "I hope all is well. I appreciate your patience. I was informed that if multiple automation rules apply to an incident, these rules will run from top to bottom (1 to 10), with the latter rules outweighing the previous ones. I hope this helps, Greg. Thanks again…

in How are Automation Rules processed, ascending or descending? Comment by gverharst October 2023

Thanks for the assist and information. Do you know if anyone at Solarwinds / THWACK can answer this question?

in How are Automation Rules processed, ascending or descending? Comment by gverharst October 2023

gverharst

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