gus

Comments

  • Hi Sullivan, Oh sorry, I misunderstood your question! I'm not sure if this is possible, perhaps log it with SW? Best regards, Gus
    in Update note via API Comment by gus March 2017
  • No problem Eberhard Best regards, Gus
    in WHD 12.5 Dashboard and quries Comment by gus March 2017
  • In the Assest screen you can edit column sets, I have attached a screenshot so you can see what this looks like. You can click on the little pen or the '+' sign to add a new column set.
    in Running a report to show Warranty Exp dates on Assets Comment by gus October 2016
  • No problem
    in Escalation/Assignment bug? Comment by gus February 2017
  • Hi Sullivan, You can use the REST API for the WHD to update tickets, there is a API guide you can find here: Web Help Desk REST API Guide There is a section for updating tickets, but essentially the information you need is in the guide above Updating a Ticket…
    in Update note via API Comment by gus March 2017
  • Hi, What version of Web Help Desk are you using? This may help you if you are using version 12.2: Enable full unicode support in ticket and billing PDF reports on Windows and Linux systems - SolarWinds Worldwide, LLC. … If you are not using vesion 12.2 you can try this: Use Unicode characters in the PDF files generated by…
    in WHD pdf export print # instead of UTF-8 characters Comment by gus February 2017
  • You can go to the DameWare Central Server installation directory and run the configuration wizard to make sure that the Mobile Gateway is running and configured correctly. (Don't recommend changing anything that is currently working). Mobile Gateway documentation: http://documentation.dameware.com/dmg/v10/ Not sure if this…
    in is Dameware Support still here? Comment by gus February 2017
  • Hi Eberhard, Could you check the following setting, it would limit the results shown in the dashboards. If you go to Setup > General > Options and just check the 'Max Weeks of Data in Dashboard'. This setting may be limiting the number of results you are getting back, so may be worth checking. Best regards, Gus
    in WHD 12.5 Dashboard and quries Comment by gus March 2017
  • Hi Before connecting to the user have you tried to restore default settings to see if it will fix this? So select your saved connection, click the 'Default' button and try to connect to the user again. Regards, Gus
    in Dameware screen does not fit Comment by gus February 2017
  • Hi Gorakh, Can you explain what you mean? Perhaps attach some screenshots of the issue. Regards, Gus
    in Not able to share internet connection with others Comment by gus February 2017
  • Are you able to go to Setup > Tickets > Options and in the Tech options enable the 'Limit Assigned Tech to Current Level'? Regards, Gus
    in Escalation/Assignment bug? Comment by gus February 2017
Avatar