greg

Ceclark, We found the issue with the Netscreen devices, and the next release (currently in testing) will have the fix in it for you. Thanks, Greg

CeClark, We were just given access to a Netscreen to diagnose this very issue... We should have a solution for you shortly. Thanks, Greg

similler - what version CCA Agent are you running? Any configuration information you can give would be helpful in trying to replicate... Thanks, Greg

Katraska - make sure you are using the latest version of the TFTP server. If you are, you should be getting an entry in the event log explaining the reason for the crash. You can also use ProcessMonitor from Microsoft to watch the file access for "access denied" events. HTH, Greg

Etucker - The Neighbor Map gadget is meant to be a way to graphically snapshot a small view of your network, not document a really large network. For that use case, I would suggest SolarWinds LanSurveyor. You can export to SVG format, which can be imported into Visio. HTH, Greg

 SNMiller - We do not process (strip cr/lfs) from the config file, my guess is that the device being downloaded from is sending the file only using lf's as line delimiters (AKA Unix text file format). What happens when you open it with an application like notepad++ (which can recognize these text files)? HTH, Greg

Areti, you need to install the Speaker driver from Microsoft to play sound files from the PC speaker... See this link: support.microsoft.com/default.aspx Thanks, Greg

ceclark, You can easily change your download script to reset the the pagination by editing the device command template for your pix. Just find the correct template in the \Program Files\SolarWinds\Configuration Management\DeviceTypes\ folder and change: <Command Name="DownloadConfig" Value="Show ${ConfigType}/> To <Command…

Jon, If you look in the template for your device, most times the macro ${REBOOT} is already defined, which will already have the two CRLF's. However you can insert Carriage Returns and Line feeds into your scripts by using the ${CRLF} macro. The template files can be found in <Drive>:\Program Files\SolarWinds\Configuration…

Connellc - I can help you determine what is being collected from the device; Can you please send me a sniff of both the layer 2 and layer 3 comms, as well as the SNMPv3 credential information? Thanks, Greg

ASanchez - sometimes the installer will not register the Toolset tools in a manner in which the Orion Toolset Integration will be able to start it. To correct this, simply run the Toolset Tool (like Bandwidth Gauges), once to get it registered on the system, then you should be able to launch it from the Orion web page.…

All, I believe all issues with MAC Finder have been addressed. A couple things to remember about using MAC Finder: MAC Finder uses data discovered during the inventory process, specifically the ARP Tables, Bridge, and Interface MIB tables. Make sure that these items are selected in your inventory settings. The MAC Finder…

Aloha DaHaole - The command line version is included v10, in the installation folder as SWSPMCMD.exe, and it exports to plaint text or XML. It is DaKine. C:\Program Files\SolarWinds\Engineer's Toolset>SWSPMCMD.exe /? SolarWinds SwitchPortMapper Command Line Version 10.0.0.237 (c)Copyright SolarWinds 2009 All rights…

 Riyaz - more than likely, your device does not support those MIBs.This could be verified by examining a capture of the SNMP traffic. HTH, Greg

 Richard - can you make sure that the OS is 32bit, and that .NET 2.0 is installed and functional? Also, our support folks are quite good at these kinds of issues, and would probably be a great help. HTH, Greg

JP - You should be able to run the Workspace Studio under different RDP sessions, but after investigating I see that an error is preventing the second session from continuing. I will get this in our tracking system to get fixed. Thanks, Greg

BillFinkNC - The Netflow Realtime app will give you totals of the monitored applications, whereas the bandwidth gauges will give you the totals from the counters (IF-MIB) on the the device (ALL traffic); that could explain a discrepancy in the throughput numbers. HTH, Greg

Quintin - The Toolset (and all of SolarWinds products) require a community string (cannot be blank) when sending SNMP Packets. Do you actually have any devices that will actually respond to an empty community string? HTH, Greg

All, Thanks so much for you help and feedback, I think most of the CatOS login issues have been solved with a patch dll that we have been sending out to individuals for testing. This patch will be in the next build, which will be going to testing shortly. If you are still having login issues after the patch has been…

The new version has been posted to the download server. Happy Downloading, Greg

Would someone be willing to send me a trace of the failing login session for the cat 6500? Send it to: Greg@solarwinds.net P.S. You can trace all telnet conversations in Cirrus by using the Debug Message Viewer from SysInternals, and placing a file named DebugTrace.on in the Program Files\SolarWinds\Common\ folder.…

 sreeves001 - No Such Name is an error reported from the device... are you sure that the OIDs are supported by the device? You can check using the SNMP MIB Browser in the toolset. Are you removing the 'dot' before the 1.3.6...? HTH, Greg 

Jon, Here is a list of the Macros supported in Cirrus: www.solarwinds.net/.../Macros.htm You can also create user defined macros by placing them in the template file for that device. <Command Name="MyCommand" Value="What I Want It to Do"/> You would call this Macro by using ${MYCOMMAND} in a script. The template files can…

Jon, I have tested the Access-List show command with a Pix and everything worked A-OK. Does the node have an enable level... And is the enable password correct? By the way, you can trace all telnet conversations in Cirrus by using the Debug Message Viewer from SysInternals, and placing a file named DebugTrace.on in the…

 juanmotime - what OS, and what are the details of the .net 2.0 error? Have you called support? -Greg 

Hey BB, you can edit the menu option on the right click menu by editing the "<Drive>:\Program Files\Solarwinds\Common\SWToolset.MenuOptions" File with an XML Editor. Format of a menu item is fairly clear to understand... I use putty for SSH and use the command line "<path>\putty.exe -SSH ${TARGET}" HTH, Greg

peahirider - Have you (are you able to) turn on "small servers"? This will allow you to open up the echo and discard ports on the switch, which you can direct WanKiller to send packets to... www.cisco.com/.../products_tech_note09186a008019d97a.shtml HTH, Greg

Be sure to back up the original file first, in case your changes don't quite make the XML parser happy... Thanks, Gre

There is a way to integrate any application with Orion 7.6 via the right click menu... Locate the SWToolset.MenuOptions (XML) file in <drive>\Program Files\Solarwinds\Common folder, adding your custom menu option tag (sample below), and inserting the execute string for the program you would like to run. Device specific…

kamintech - more than likely this is an SNMPv1 only device. In the MIB-Browser, select File, Settings, Network tab, and select the "Disable SNMPv2 Requests" check box. HTH, Greg