greg

NewGlide - the SwitchPortMapper will get the bridge-mib for each VLAN using the @<VLANID> appended to the community string. Regarding the command line output you sent, did you add the "/showraw" switch? We should have a whole lot more output there. Please send it to me via email. Thanks, Greg

If you have the Toolset, try the IP Network Browser (classic or Workspace Studio). The workspace studio version will allow you to enter a comma delimited list and show you all the devices that respond to the list of SNMP credentials. You could then export that list as a seed list for Sonar (with some editing). HTH, Greg

Hi Byron - eventually we would like to get away from using the ActiveX control for integration, and it is on our roadmap... 

TikTok86 - I kind of assumed that you were using the Toolset and that your maintenance is current... If you are using the Free TFTP, you have the latest version. If you do not have the option to download version 10.x from the customer portal, that means your maintenance has expired. If it should not be, please get with…

Shauns - I will forward this post to the right folks in Technical Support. They should be contacting you shortly. --Greg

 And36y - I just sent you a PM, let me know if you did not get it. Thanks, Greg

Hmm, not sure how to attack the context menu not appearing. I will contact you out of band for more information regarding your particular setup. Pasting an entire config is not currently supported in the Telnet client, but you can always use the 'Config Upload' and 'Config Download' applications in the classic tools for…

Hari - The only time we should be reporting that error is if the device responded with a code 5 in the following MIB: CISCO-CONFIG-COPY-MIB:ccCopyFailCause OID 1.3.6.1.4.1.9.9.96.1.1.1.1.13 Type ConfigCopyFailCause tools.cisco.com/.../BrowseOID.do Which essentially means the device really has no config to transfer, or some…

Jon - try this URL and tell me what you get: http://updates.solarwinds.com/toolset/currenttoolsetversion.xml --Greg

JasonKV - Do you have any extended VLANs setup on these devices? Can you submit a packet capture of the SNMP traffic for both switches? Are the views setup exactly the same on both devices?

Thanks Roger - Can you please walk the following MIB? 1.3.6.1.2.1.17.4.3.1.2.0.22.199.44.153.18 This will be the ports column of the forwarding table. It relates the MAC to the port to send it out on. Thanks, Greg 

Pau1WH - if Orion and NCM are recognizing the device, let's use their database for the Sysobject information... To do that: * Find a file named "SWDiscovery.cfg" located in "%CommonAppData%\SolarWinds" folder (usually "C:\Documents and Settings\All Users\Application Data\SolarWinds") and rename it to back it up. * Find the…

Jon - Sorry, but the best answer we are allowed to give is "in a future release." Thanks, Greg

 To Auto-Export (Auto-Publish): Click the "Custom" button, then select the "Auto-Publish" tab. Check the box to automatically publish to web, then enter location and frequency. HTH, Greg 

Leonard - We are having trouble replicating your issue. I am going to have a TS representative contact you. To give me a head start, would you be willing to capture the SNMP and TFTP Traffic, and the contents of your TFTP Root folder? If so, I'll have the TS rep instruct you where to send it. Thanks Greg

Just thought of something - the trunk ports will have multiple VLAN ID's on them. Since there is no way to know the tagging status (or type), you could use that as a clue... HTH, Greg

It seems there are a couple of culprits that prevent the Toolset 10.3 installer from installing: Kiwi Syslog server, and I have heard of a few incidents where Cisco Clean Access Agent was also showing the files in use dialog with no files listed. I have not seen either, but we're still working on it. --Greg

 Die-tech - I am not suggesting you download a different product, millions of folks are using SolarWinds TFTP server without issue. You can download the latest version of the TFTP Server here. I am asking that if you have an issue or a possible bug, please contact support so we can track and diagnose the issue. Thanks, Greg

Fluxeon - is the MAC on a VLAN? Have you added the VLAN to the SNMP Context as show here? --Greg

To close the loop on this - Did a remote session with Ed and got him going. Some license files had become corrupt. Our support team should be able to assist anyone else with this issue. --Greg

 All - we are currently working on a new version of SwitchPortMapper that should map all VLANs on Dell switches. We know that most folks use VLANs in their configuration, and are working to get that information into SPM as fast as we can. Regards, Greg

For all those having an issue setting up Bandwidth Gauges on 3COM devices (which incorrectly report the number of interfaces on the device), we currently have a hotfix in QA, which should be releasing shortly. I will post here when it is available from support. Thanks, Greg 

Follow-up: I was able to do a goto meeting with cvonhassel, and we found an interesting quirk in the Manage Devices dialog: Changing the the SNMP credential version preference and then hitting 'Discover Credential' does not respect the newly set preference, and will use the old preferences. If you are communicating with…

I honestly can't remember if others have tried this past v8. Since it it no longer officially supported, all I can do is give you some advice: * Backup your SQL Database * Backup the program installation folder (usually %Program File%\SolarWinds\Engineer's Toolset)* Specifically the "SWNetPerfMon.DB" file found in the…

William - Could you please contact support so that we can get more information from you? Thanks, Greg 

Sys_Wiz - correct, the fix was not in 10.1. We have added code to address the issue in the current codebase, and it should be addressed in the next release. HTH, Greg

Hi machinist - welcome to Thwack. The SCP/SFTP server currently does not support SSH keys for authentication, but we are looking at implementing it and some other auth methods in the future. HTH, Greg

Haole - The SPM is only going to look for the MACs found in the bridge-MIBs that we can access. Is there a large discrepancy between the output of "show cam dynamic" (or similar for your device) and the SwitchPortMapper output? If there is, can you categorize or group the entries that are not present? Thanks, Greg

You will also want to check out the WorkSpace Studio in the SolarWinds Toolset, as it has CPU monitoring gadgets as well. Most SNMP monitoring of CPU is done by obtaining an average value that the host device actually calculates. Some devices offer differing periods (1 min/5 min) average, so the refresh rate is not that…

 Hey Juan - (love the handle BTW...) There a couple of reasons that the TFTP server service (or any.NET service for that matter) might not start. First, we need to make sure that the user specified in the "log on" tab for the service properties has enough rights to do to run. If it is set to LocalSystem, that is fine.…