graham_fitter

I can confirm that it works fine through the firewall if the external port is the same number as the local port and the baseAddress has the IP address of the firewall. Obviously as noted I now can't make a connection from inside the firewall but it will work like this for now. Thanks very much for your help!

Yes the firewall maps the port and I can browse to the WSDL from outside the firewall and swis can find that, too. The problem is making the actual connection because the IP/port in the wsdl isn't the right one. I'm wondering if I get the firewall changed so the internal and external port numbers are the same, baseaddress…

Actually I tried this before posting the question to see what would happen and discovered a different wrinkle: the service needs to be hosted at a local port which is different to the port in the URL required by the firewall! Thanks for your prompt reply, BTW!

I fixed the product update detection problem by setting proxy details in SolarWinds.Orion.Core.BusinessLayer.dll.config. It now determines an update is available. (Unfortunately that points me at the Customer Portal and I don't have any of the the required information!)

Yes it does -- the Solarwinds link takes me there -- but there is a proxy and IE is set to "Use automatic configuration script".

Some more information for posterity which may be of use to Java web service novices such as myself... The default constructor to InformationService assumes localhost so you need to create an InformationService using a URL and a QName. You need to be really careful about the URL! The example code you need to do this is in…

This solution works fine if the computer accessing the InformationService is on the same network as the Orion server. Now I need to access the web service from a computer on a different network, through a port mapped in the firewall and I need help making that work. Thanks in advance!

That worked great, thanks for your prompt response!

Thanks for your prompt reply. This might sound like a daft question but how do I go about upgrading? The Settings -> Product Updates page on the Orion web console says "Your Orion is up to date." Thanks in advance!