gmcoan

Comments

  • I'll vote for this -- seems like a function that should have been included on Day 1 really. Very useful for field techs.
    in Open ticket from Mobile App Comment by gmcoan March 2014
  • Well this still isnt working right. It will go to the right Location Group but never gets auto-assigned to a tech.
    in Route tickets via Location Comment by gmcoan June 2014
  • Hmm, never mind I think I was reading the workflow incorrectly. I see now how it filters through tech groups ... eventually to location groups. Still have some logic to figure out as there are techs who handle things via a tech group (like printing which is handled by one person in multiple locations) .. so maybe I just…
    in Route tickets via Location Comment by gmcoan June 2014
  • AFAIK everything can be done via command line - what were you having problems with?
    in Upgraded to 12.1 without GNOME/KDE/GUI etc Comment by gmcoan March 2014
  • Similarly, how do you hide the "Assets" tab in the client view? There is no need for clients to look at the full Asset inventory at all when submitting a ticket. At least not our end users :-) I mean picking a related asset in the ticket submission is one thing, but they certainly don't need a searchable asset database tab.
    in How do you hide the 'Select asset' field in web help desk? Comment by gmcoan March 2014
Avatar