glisit

Hi there, This has been a feature since well before SW bought Dameware. I've been a Dameware user for over 10 years and I can confirm you can in fact view multiple monitors at the same time on one screen. If you look at the toolbar below, you will see what it looks like when you access a computer using 3 monitors. You can…

You could technically do this with the email notification you get when someone in Teams is trying to reach you. There might also be MS Flow tie-ins you could use to create tickets via emails.That email could then create a ticket using the email to ticket function. Only problem is you would get ticket spam if people keep…

You can't paste a password at the login screen of a Windows system as it's blocked by the Windows operating system itself. This is done as a security precaution and I don't believe it can be bypassed by Dameware.

@"microcdot" I've learned that SolarWinds will make a change when they make a change and that's about all you can count on. This particular request is high on my list as it's causing unnecessary user confusion having to "PLUS" their comment first, then scroll to the bottom and hit save to commit. The number of times users…

We are getting ready to roll-out our ticketing system (migrating from Spiceworks) and encountered two baffling limitations with checklists. * Only 10 items per checklist. * Only 1 checklist per ticket. Our current checklist for a new user setup is 15 distinct tasks so now we have to double/triple stack items. I thought…

Quite a few of our staff get burned by this, then end up complaining because their replies "get lost". With over 500 staff and an average of about 250-350 tickets a month, this happens way too often. I just can't fathom the logic behind using a Plus (+) to Save instead of a plain Save button. Every instance I've seen of…

You can sort by Comments (which is Description in AD). This is where we enter either user names, departments, or function associated with a computer. You can also do multilevel sort * by Computer name then Comments * by Comments then Computer Name

Very happy to see that they finally changed the interface to not only provide an actual (and clearly labeled) comment save button, but also an alert to let you know you have unsaved comments. Very nice implementation!

As this is open for voting, I'd like to suggest if this ever makes it to production, that this would need to be an option in Dameware settings and not a default. Two caveats: 1) Considering we never know whether one of our 600 users will be using their laptop docked or not, or whether they are using one or multiple…

First want to preface my comments with the fact that we are getting ready to roll out Webhelpdesk in our agency and are migrating over from Spiceworks. Limiting a checklist to 10 items seems to be arbitrarily low. Any tech helpdesk admin can tell you that most technical tickets requiring step-by-step process will easily go…

Years have gone by and reporting is still severely lacking. Tech support can only suggest feature requests, which, just like this one seem to have gone nowhere. I just can't understand why robust reporting is such a low priority for any ticketing system, particularly one that doesn't provide direct access to the data for…

There is no WHD-specific documentation per say that would help us mod the system to the level we all would like to. I've been able to make some simple modifications by trolling through the code for hours and leveraging a little code knowledge to tweak some settings (like adding instructions for clients on how to add and…

You should be able to first disable email notification in the tech setup window to reduce the number of notifications when a ticket is assigned, updated, reassigned. Then, you can make use of the Action Rules for alerts specific to ticket status (Setup, Processes, Action Rules). Create a new action rule based on the…

Per their email from 12/30/2019, it's been confirmed as a bug: We've added this bug to our list of known defects and will prioritize it according to the severity and scope of impact. Be sure to review the Release Notes where bug fixes are documented within the Fixed Issues section.

Thanks for the response! I tried but I think that because we chose to use our existing MS SQL server, that there are portions of the database that reside in Postgre. I tried to get WHD support to assist, but each tech I spoke to had no idea and could not provide me more info other than suggest a feature request. I keep…

Support is looking into it. No answer yet.I hope there's a solution as this is having a big impact. I might also have an issue with incoming email ticket being broken but still investigating. We setup a "secret" inbox monitored by WHD for emails from our HR employee exits system. When an employee is scheduled to exit, this…

Considering the number of posts about this, how mobile view and mobile apps have been in discussion and "development" for over 4 years, and considering there has been Zero progress made so far, I wouldn't hold my breath. In this day and age, how is a web-based ticketing system not at least mobile-view friendly? What's the…

I've been working to deploy WHD with 21 techs and encountered this issue. As you said, when the tech account is linked to an LDAP user, you can certainly ignore the "local" username, proceed to login with the LDAP email/password. In fact, I didn't even tell the techs their local login/password, only telling them to use…

@"rem64" This seems to be the way SolarWinds operates when it comes to at least WHD and Dameware. Many posts I've seen regarding Dameware and WHD reflect a lack of dedicated teams working on each product, painfully evident by * months in between community posts, with little if any engagement from SW staff. * WHD and…

This is one option I looked into a bit ago as we were trying to determine how much time a ticket spends between ticket status options (reporting does not track all statuses either). We use actions to modify tickets in all sorts of ways - ticket assignments, notifications, escalation alerts, send email to text, escalate to…

I've researched this same question and even called support to see if they could explain to me the logic (math) behind one particular report. As far as I know, there is no documentation of specific report logic available for reference. If you need it explained, you might get lucky by calling support. The tech I spoke with…

Quite frankly I cannot understand how such a basic function is not part of the system. Giving people the ability to CC someone in the ticket form but not giving them access to the actual ticket content is severely shortsighted. I was unhappy that Spiceworks only allowed view access, not allowing CC users to contribute,…

I've been looking for a way to limit this option but there doesn't seem to be a way to do it. Not only can they modify their username, they can also modify their First/Last name and email as well. And techs can also access the SolarWinds Integration component, click to add a new source and proceed to mess around. Why is…