ghurst ✭

I just came here to make the same suggestion that we be able to pin a ticket to the top of the queue. It is easy for a ticket to get lost in the influx of tickets during an outage or emergency. Let us pin as many incidents to the top of the ticket queue as we want. Maybe even color-code them.

Is this something a requester can do themselves, or can an admin create the described view as some sort of template?

This fixed it. The toggle was actually set correctly for us, I just had to toggle it off and back on and then the groups repopulated within the dropdown list.