gdoch

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  • any news? updates? this year?
    in What We're Working On for Web Help Desk Comment by gdoch June 2014
  • Your ldap sync can work 2 ways, bulk sync enabled or disabled. enabled: if configured correctly talks to AD at a specified interval and brings in new accounts, and changes to existing accounts. disabled: (but active) would allow you to use the clients section (with search LDAP ticked) to manually retrieve the record by…
    in Email from same domain getting rejected Comment by gdoch March 2017
  • yeh, Linux
    in Office 365 Comment by gdoch April 2017
  • Webhelpdesk needs to know whos talking to it, so you'd need a client record set up with that email address for it to be recognised and communicate. Or, under SETUP, EMAIL, Options, look for: Create Accounts for Unrecognized Senders 1:No 2:Yes 3:Only if e-mail matches an Accepted Domain Accepted Domains : Choose option 3…
    in Email from same domain getting rejected Comment by gdoch March 2017
  • Default, its the last line of my whd.conf JAVA_OPTS="-DWHDEmailCheckInterval=xxx"
    in Office 365 Comment by gdoch March 2017
  • "There isn't anything showing in Clients for HRFax@shiplps.com" which would indicate your AD / LDAP import is not working, or incorrectly configured is the HRFAX account and actual user account in AD or a resource? Are you getting ANY clients imported from your connection?
    in Email from same domain getting rejected Comment by gdoch March 2017
  • 75 and still adding regularly.
    in whd scalability: how many action rules do you have in your implementation? Comment by gdoch August 2016
  • We use a combiniation of Bulk actions, action rules and another app called phraseexpress.
    in Canned responses for notes Comment by gdoch August 2016
  • I dont believe the email triggers / tags will alter or set a request type, but there are many other things they can do if used in email templates or manually entered into an email subject line; Action: Tech update - Adding notes Hidden: Yes or No for client visibility Status: Open, close, pending etc. Email Client: if you…
    in Set ticket fields in WHD via email Comment by gdoch April 2017
  • In our set up all tickets generated via email are given the request type: E-mail Reports These tickets are then checked over via helpdesk staff and recategorised & assigned That request type is not used anywhere else, and is generally not visible to non-helpdesk staff. So when perfroming and advanced ticket search, using…
    in Email v Websubmit Comment by gdoch January 2016
  • Likewise, we never got a working solution for this within Webhelpdesk. We eventually put reservable assets into Outlook, so phones / laptops can be booked like a meeting room. Email rules can then be set to create alerts.
    in Receive a notification when an asset is reserved Comment by gdoch February 2016
  • Do you have a client record set up using the email address: HRFax@shiplps.com ? Or do you have @shiplps.com set as a reconised domain to auto create accounts from unknown sender addresses?
    in Email from same domain getting rejected Comment by gdoch March 2017
  • We have the same requirement, but the feature is not currently available. Our workaround: One of our techs requests a Quick Ticket is shared with thier group, One of our admins takes over the techs account by breaking the accounts LDAP link, changing password, amending permission set to ADMIN, logging in to the tech…
    in Permission to Share Quick Tickets Comment by gdoch March 2017
  • We use 365. Currently a POP3 connection, and has been for some time. Only real success we had was with POP3 or IMAP, and have frequently switched between the two. Connection timeout set to:999 EmailCheckInterval in whd.conf file currently at "xxx" (default - 1 minute I believe) But we have altered it before to counter…
    in Office 365 Comment by gdoch March 2017
  • Our method: Anything submitted to us via email is categorised as request type: "Email report" at ticket generation, then it's retegorised accordingly by helpdesk staff. . So running a ticket search on "History + Contains: "Email Report" gives the tickets submitted in that fashion, Everthing else was submitted by other…
    in Reporting Email & Web Interface Tickets Comment by gdoch April 2017
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