garciann

I recall having a similar issue when installing WHD for the first time. In my case, I went to AD/LDAP connections under Client, select Advanced Options, make sure Bulk Synchronization is enabled, and you may want to increase the timeout connection to 20, 30, or 60 seconds (I forgot what the default was), and see if that'll…

in LDAP sync is not complete I have way more that 262 items in my AD ???Where are they ?? Comment by garciann April 2016

Just heard from my SW rep. A little concerning to me that this was news to them as well, seems the announcement came top down from their CEO. More to come, I guess...

in How is SWSD different from WHD? Comment by garciann June 2019

Is this a custom report or one of the canned reports available in WHD? Can you provide the steps you take to export the report?

in Error exporting Web Based report to Excel Comment by garciann July 2018

Solarwinds tech support provided me with the solution, go to to Setup >Tickets > Status Types > Options tab and set it to No Change if you don't want it Pending. So if a ticket originally had a status of Open, it will remain open after updating the ticket if you set it to No Change (there is no option for setting it to…

in When updating a ticket with notes, will the ticket status always default back to Pending? Comment by garciann April 2016

Tech rep I spoke to over the phone said Solarwinds is aware of the problem and will be fixed in subsequent release, no ETA.

in Ever since upgrading WHD to 12.3 (Pt. 3) Comment by garciann August 2015

After discussion with tech rep, work around to this is to set the Client Email Layout to Full Ticket Email, Style: Detailed.

in Ever since upgrading WHD to 12.3 (Pt. 2) Comment by garciann August 2015

garciann

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