g_a_s

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  • Though this idea is rather old, I currently came up with both of these question from my techs and myself. Most techs want the mentioned buttons on the top, too. It'd be a small QOL-feature. To the second part: I'd rather have the option to use an Action Rule, that could check if a ticket was marked as a "Solution".That way…
    in Duplication of buttons and a entered solution that changes status auto-magically. Comment by g_a_s February 2019
  • Already had a ticket open for some other case concerning the RC. Sadly they told me that they don't have a quick solution for most cases involving RC, other than rolling back to 12.6. So all we can do is hope for a quick update or roll back to 12.6.
    in WHD 12.7 RC Comment by g_a_s March 2019
  • Even though I've done that already, I've tried again right now, but to no avail. I now created a support-ticket and hope I'll get an answer there.
    in Can't use Request types for FAQs Comment by g_a_s November 2018
  • These are the settings that are reset every time. It's a freshly installed server under Version "12.5.2 - Build #12.5.2.84".
    in WHD Incoming Mail Settings reset themself Comment by g_a_s August 2018
  • Nope. Same issue in Firefox, IE and Edge. If you meant the issue with downloading files, yeah, seems to be an issue with chrome. Any ideas on how to prevent this or if this gonna be fixed? (other than using another browser of course)
    in WHD 12.7 RC Comment by g_a_s March 2019
  • 12.6
    in Can't use Request types for FAQs Comment by g_a_s November 2018
  • No, as you can see there is no "Help Desk"-Option in my second screenshot (it's not a sub-category of "Incoming mail"). Even though I have the Request-Type "Help Desk" checked for "Use as FAQ Category" and even have some FAQs for that Request time from before going life (screenshot 3).
    in Can't use Request types for FAQs Comment by g_a_s November 2018
  • Hey cyribus, Here the settings I have set up before they're reset: Only the E-Mail-Settings get reset after every E-Mail.
    in WHD Incoming Mail Settings reset themself Comment by g_a_s August 2018
  • Okay, I just had a call with the Solarwinds-Support. We realized that there seems to be some issue with the way the "Use as FAQ Category"-Checkbox currently works. If you check it, it's not usable as a FAQ-Category. When you uncheck it, it actually works. He tried the same setting on his build and apparently it's an issue…
    in Can't use Request types for FAQs Comment by g_a_s November 2018
  • While in Client History View the Client can't add a new note to the ticket. The "+" doesn't seem to have any event on it.
    in WHD 12.7 RC Comment by g_a_s March 2019
  • We're using a custom CSS for our client-view and the Profile-Tab doesn't show anything. Under "Look and Feel" the preview isn't showing, instead the browser immediatly downloads a file (see attachment)
    in WHD 12.7 RC Comment by g_a_s March 2019
  • Okay... After fiddling around with the settings I somehow got it to work... At first I tried to use the "only if e-mail matches an accepted domain"-option and added the external domain I wanted to test. This worked. After that I simply set it to "Yes", deleted the client, tried again, and it worked. lastly I deleted the…
    in WHD Incoming Mail Settings reset themself Comment by g_a_s September 2018
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