fuco

Happy to help. if you run into any question/issue let us know.

Glad to hear that. Let us know if you run into any problems. have a great day!

Hi I'll send you your download link via message.

Standalone License Count is the number of MRC/DRS consoles (this is where your technicians are sitting at) you can install. if you have count 100 that means that you can install and register up to 100 MRC/DRS consoles. Hope this helps.

You have mentioned that you are running standalone then yes, you will need to reinstall all MRC/DRS consoles (this is where your technicians are sitting at) in order to connect them to the Central Server. In return you will be able to use Personal and Global host lists that will make managing and connecting to endpoints…

Hi could you send me the Number of your ticket? We've been working on a potential fix and i you are interested we could try it on your device if the fix would help you. thanks.

Hi I've re-read your comments and I see two important things. Can you please check that you have the latest License Manager? Can be downloaded here: http://www.solarwinds.com/documentation/licensemanager/help/licensemanager.htm once you see your license in the License Manager deactivate all your Dameware licenses. Go to…

Hi to download the HF log in to the Customer portal then click on LIcenseManagemeet from the drop down menu select my downloads select your Dameware product -> DMRCC and then scroll down in the additional downloads you should see HF download option. there are instructions included on how to deploy the agents.

Hi would you be interested in trying out our eval of our latest version? We have added a great deal of functionality ranging from Active Directory synchronization support, Mobile device support, OverTheInternet support, WHD integration, centralized licensing, improved security and performance, support of the latest…

Hi I'm glad to hear that you have got the licensing working! I am not sure if I understood your last sentence about the Mobile Gateway. Do you guys want to use the AD accounts for Mobile Gateway too or? Have a great day! Matej.

I've found couple of KBs on the batch deployment that may help you How to Install the DMRC Client Agent Service on Multiple Machines at the Same Time

Hi Please make sure the machine is connected to the internet, and as already mentioned above Run license Manager- if you don't have it installed go to> start> all programs> Solarwinds and you will find HTML shortcutlink for download. once installed run license manager and click Synchronize. it will check your licencees and…

Hi when you run the DMRC there is an popup asking to enter license/purchase. if not then go to start all program Solarwinds/Dameware and open Dameware Licensor. another option to manage all of your Solarwinds products is to download Solarwinds license manager SolarWinds License Manager

Hi the database will be installed on the same machine as the Central Server in the same folder as well. there is no need to install additional DB.

Hi this BSOD can happen on the version 11.2 due to issues with Mirror driver. Can you please prior to connecting to the XP machine uncheck the checkbox with option "Use mirror driver". there is also an HotFix provided on this issue. You can find the Hotfix in your Customer Portal in the downloads page.

Interesting, If I've understood it correctly you can see licenses in the License Manager but not in the Dameware Licensor. could you try the following? -in the license manager click on Synchronize and check in the logs if it successfully synchronizes with the Solarwinds licensing server?(it will need internet connection)…

Hi I've tried Dameware v11.2 with the Windows10 (one of the earliest builds Microsoft made public) and the MRC session worked fine. Is there any particular functionality you need to make sure that is working? Please note that Microsoft is still working hard on the Win10 and they are changing a lot of things.

Hi this is known issue and we have released a Hotfix that resolves the issues you have described. pPease log into your Customer portal and download and apply a Hotfix. Have a great day. Matej.

Hi the 7.5 agent was created long before win8.1 could you try to update the agent to more recent version to see if it resolves your problem? http://www.dameware.com/downloads.aspx Have a great day! Matej.

Hi I've read your comment couple of times and I'm wondering the following. is the "Specific site" a remote site? is it LAN or VPN connected network? do you use any Proxy along the way? on our old forum there is a thread : dameware.com • View topic - Error: "Failed to establishing a security context" (-2146893 can you try…

This problem may occur if there is Apple hardware along the way and can be caused by: The error code refers to lost HTTP connections, which " usually indicates a highly overloaded server." Another Possible fix is to restart your WiFi network connection (router restart) do you use MAC cloning in your network? Matej Fucek

Hi. Connecting 11.2 to 7.5 in theory should work(but I can not guarantee it we haven't tested it). Either way it is strongly advised to upgrade to the latest agent as you will miss out on new functionality such as OTI(OverTheInternet). The new agents have improved security, stability and performance. There are multiple…