francis_chiew

What's the best way to go about this if you are running the Virtual Appliance?

in Hidden Gems of Web Help Desk - Text Formatting with BBCode Comment by francis_chiew November 2014

I modified the Email Content RegEx to filter out our organizations default signature (which gets appended automatically when sending to external addresses, which our WHD monitored email account is) (?s)[\r\n]{1,2}-- {1,2}[\r\n]{1,2}.*$|(?s)[\r\n]{1,2}Important -{1,2}.*$ It filters out after 'Important -'. Could be better,…

in Is there a way to automatically append client email replies to the ticket? Comment by francis_chiew November 2014

Gah. I've got nothing.

in Changing the bb_config.xml Comment by francis_chiew November 2014

I... didn't think of that. I'll have to check when I get to work. Ta!

in Changing the bb_config.xml Comment by francis_chiew November 2014

Have a look at this page... http://www.solarwinds.com/documentation/webhelpdesk/flarehelp/whd_12-2-0_pa_en/default.htm#cshid=HelpDeskSetUpIncomingMailAccts

in Is there a way to automatically append client email replies to the ticket? Comment by francis_chiew November 2014

* Disco (www.discoict.com.au) * Yes I chose it, and pretty much because it is open source and free! * No. Each platform has its own distinct use cases and I'm happy with that.

in Are you using other Asset Management / Inventory solutions with WHD? Comment by francis_chiew July 2015

francis_chiew

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