etank

Weird... I deleted all my assets - didn't change any mappings or any settings - just resync'd to see what would happen and this time it worked normally. No dupes! No idea what's was going on... but it's awesome now

Well, I'm surprised no one answered this one yet. It's pretty straight forward - you just need to create the ticket on the admin side instead of the client side. I'm still not sure if this is intended to work this way on the client side - but a decent work around is doing the ticket creation from the administration side of…

We have 10 different buildings between the two school districts... the locations are values which define the company. If there is a value in SCCM I can assign somehow and have that map to WHD - then we'd be set... problem is - I don't know how to do that... :/

Correct - the only thing under the "Discovery Connections" section is our SCCM server. No other method is entered, nor has it ever been entered... fresh install. (hyper-v demo/trial file)...

Bump - anyone know if this is normal functionality, or how I can get the client side to allow me to create a ticket for other "clients" who are not techs?