Comments
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@"helpdesk_survivor" Here's the information provided by SolarWinds that goes over the Teams integration. Teams Integration Documentation That might help for training user when they are submitting a ticket on behalf of someone else.
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The only work around I can think of is creating a service catolog form/item that is department specific and then create a user group that is specific to each department (includes managers/approvers from that department). Then for each separate catolog form, make it department specific for the title, something like "HR New…
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As long as the user is logged into SolarWinds through the Teams application, they should be getting notifications for updates on the ticket with a spot to submit a comments from Teams that goes directly to the ticket. Is there any confirmation sent once the ticket is submitted? Or do you have an example of what is shown in…
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Thank you so much! This is exactly what I was looking for. I didn't think of doing it that way.
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Thank you for your help! I was able to see that we did not have Related Assets visible on the tickets. Now it is. That will be a helpful workaround.
