eneerge

* Modify inputs after service request submission (New) This feature will be greatly appreciated.

in What We're Working On for SWSD (May 16th, 2023) Comment by eneerge June 2023

Thanks. A+ support.

in How to manually update a record during the process of a service catalog item? Comment by eneerge May 2023

When I go to the details page, any custom form item that was displayed on the service request page for the user to complete is immutable. The pencil icon does not show up when I hover over it. Any item that was not displayed on the service request page I can edit. EX: I have a Category called "Web Link" I have a Custom…

in How to manually update a record during the process of a service catalog item? Comment by eneerge May 2023

I was just looking for this capability. There doesn't seem to be a way to apply dynamic form rules to Service Requests. I need to be able to update the information in the ticket because sometimes the requester does not know the information or the information may only be available at a later time in the process. The "Scope"…

in How to manually update a record during the process of a service catalog item? Comment by eneerge May 2023

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