edwelly

For our OUTGOING we use a 3rd party company call SocketLabs. Earlier this year we switched to using ProofPoint for email encryption and while that has gone well, we found that some system don't play nice with ProofPoint - so thus Socketlabs. For our INCOMING, see screen shot Hope this helps - EDwelly

Thank you so much for the detailed response. I changed the value and restarted the service. I set our values to: MINIMUM_MEMORY=256 MAXIMUM_MEMORY=8960 MAXIMUM_PERM_MEMORY=1024 I assume that is ok. It is running on a server that has 24GB of memory. I also scheduled a nightly restarted using kylyjb007 's steps listed here:…

THIS. WAS. PERFECT. Thank you so much for the super clear directions. I was able to make this change in less than 5 mins and it worked great. Again thank you!!!!

No problem. Happy to help. Here is our current setup.

I am certain we are using whatever the default setting is out of box. Can you expand on what I should be looking for and possibly the values you set? Thanks - Erik

How would you do this? For example, we have an Employee Termination Notice request type. I would love to add a canned response when closing this ticket. Thanks - Erik

Thank you for the reply. I appreciate your suggestion. While this is a work around, I really don't understand why most ticket systems do not include the option for Projects. It doesn't seem like it would be something that hard to do. Just another option like Incident or Problem.

Sorry - I forgot all about this question I posted. Kinda embarrassed here TBH. Anyway, the problem is still happening. In my AD/LDAP Connections tab under Attribute Mappings, I have the following listed: Location Attribute: physicalDeliveryOfficeName The Add any new Locations box is NOT checked. However, I now have 451…

Ugh... ok thanks for letting me know!

Here is ours. I didn't go into the drop downs much as it would be systems/applications specific to our company. Needless to say, it can go several layers deep. One of the best things we implement was the Change Management - that has been great for SOX audits.

Never mind. We created a custom device list for this and filter that way.

I can't believe I am the only clod to have this problem... :-(

Suggestion would be to post this in a different group. I would like to think you would get a lot more 'hits' than in the WHD group. For us, we use MPLS for each our pharmacies. Granted they are much further apart, but that would be fairly inexpensive. If you needed to have a much higher bandwidth, we have a Metro-E…

Noticed the Approval Email were not working either so I restarted the server and that appears to have resolved everything. Hope this is not a 'things to come' type of scenario.

I think I remember something like this happening to us and the fix we put in place was on the AD/LDAP options panel, I choose NO for Sync With Existing WHD Clients Only I could be mistaken though... Hope this helps - Erik